Customer Success Operations Specialist
hace 2 semanas
We are seeking a highly organized and detail-oriented Operations Associate, Customer Success to join our remote team at Visit.org. This is a 40-hour/week contract position that requires working hours from 9:00 AM - 5:00 PM CST.
Key Responsibilities- Act as Secondary Point of Contact (POC) and respond to all client correspondences within service level agreement (SLA)
- Attend weekly/biweekly meetings with clients, support note-taking, and next steps
- Assess current inventory, submit Supply cases, and select final experience collection
- Present campaigns to clients, incorporate their feedback, and finalize campaign designs
- Submit content and marketing requests, collect and share delivery partner collateral to content/marketing teams
- Create pre-event collateral, collect prep materials, distribute to volunteers
- Manage calendar holds, distribution of photos and recordings, own any post-event follow-up to corporate partners
- Support the creation of onboarding deck and educational materials
- Submit event booking requests, upload client participation list, manage registration in 3rd party platforms
- Compile data for impact reports, submit marketing cases for content creation, review impact reports, and distribute to corporate partners
- Compile and analyze corporate partners' survey results, pull reports on contract usage, track donation budgets
- Lead/support internal process improvement projects with cross-functional partners
- Experience coordinating and managing communications of multiple projects at once
- Extremely organized and prides themselves on their attention to detail
- 1-2 years of experience in event management, preferably with large-scale events
- Proficiency in English
- Background in customer success or a client-facing role
- Proficient with managing multiple calendars on Google Calendar or similar platform
- Demonstrate a strong desire for growth or learning and keep up to date on industry and management trends
- Excellent communication and interpersonal skills
- Experience working in a fast-paced startup environment
- Comfortable conducting data analysis
- Passion for our mission and the desire to make an impact in the world through technology
- Competitive salary
- Mission-aligned company events/volunteering
- Inclusive, exciting start-up culture
- Accelerated career & personal growth
- Culture Club and more
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