Customer Success Operations Specialist

hace 2 semanas


Xico, México Visit A tiempo completo
About the Role

We are seeking a highly organized and detail-oriented Operations Associate, Customer Success to join our remote team at Visit.org. This is a 40-hour/week contract position that requires working hours from 9:00 AM - 5:00 PM CST.

Key Responsibilities
  • Act as Secondary Point of Contact (POC) and respond to all client correspondences within service level agreement (SLA)
  • Attend weekly/biweekly meetings with clients, support note-taking, and next steps
  • Assess current inventory, submit Supply cases, and select final experience collection
  • Present campaigns to clients, incorporate their feedback, and finalize campaign designs
  • Submit content and marketing requests, collect and share delivery partner collateral to content/marketing teams
  • Create pre-event collateral, collect prep materials, distribute to volunteers
  • Manage calendar holds, distribution of photos and recordings, own any post-event follow-up to corporate partners
  • Support the creation of onboarding deck and educational materials
  • Submit event booking requests, upload client participation list, manage registration in 3rd party platforms
  • Compile data for impact reports, submit marketing cases for content creation, review impact reports, and distribute to corporate partners
  • Compile and analyze corporate partners' survey results, pull reports on contract usage, track donation budgets
  • Lead/support internal process improvement projects with cross-functional partners
Requirements
  • Experience coordinating and managing communications of multiple projects at once
  • Extremely organized and prides themselves on their attention to detail
  • 1-2 years of experience in event management, preferably with large-scale events
  • Proficiency in English
  • Background in customer success or a client-facing role
  • Proficient with managing multiple calendars on Google Calendar or similar platform
  • Demonstrate a strong desire for growth or learning and keep up to date on industry and management trends
  • Excellent communication and interpersonal skills
  • Experience working in a fast-paced startup environment
  • Comfortable conducting data analysis
  • Passion for our mission and the desire to make an impact in the world through technology
What We Offer
  • Competitive salary
  • Mission-aligned company events/volunteering
  • Inclusive, exciting start-up culture
  • Accelerated career & personal growth
  • Culture Club and more


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