Customer Service Representative
hace 2 semanas
At Intugo, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and conflict resolution.
Key Responsibilities:- Handle inbound and outbound calls, addressing customer concerns and inquiries in a timely and professional manner.
- Address customer complaints and provide suitable solutions, ensuring customer satisfaction and loyalty.
- Educate customers on our products and services, guiding them through the online application process.
- Document all client interactions in a clear and concise manner, maintaining accurate records.
- Assist customers with scheduling or adjusting payments, adhering to company policies and procedures.
- Maintain composure in escalated situations, providing empathetic and professional support.
- Perform other functions as assigned by management, contributing to the overall success of the team.
Our Customer Service Representative will work a 5-day week, with 2 days off. The schedule includes:
- Monday: 5 am - 2 pm
- Thursday: 7 am - 4 pm
- Friday: 7 am - 4 pm
- Saturday: 6 am - 3 pm
- Tuesday and Wednesday: Off
We offer a competitive salary of $15,000 monthly, along with a range of benefits that support your well-being and career growth.
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Customer Service Representative
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