Customer Experience Manager

hace 3 semanas


Cd Obregon, Sonora, México Exela Technologies A tiempo completo

About Exela Technologies

Exela Technologies is a business process automation leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela Technologies serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela Technologies' software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors.

Job Description

Customer Experience Manager

Exela Technologies is seeking a high-energy individual to fill a Customer Experience Manager position. In this role, you will be responsible for coordinating workflow within the team, prioritizing jobs, and delegating duties to associates while providing a productive and motivating working environment.

Key Responsibilities:

  • Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates while providing a productive and motivating working environment.
  • Administrative tasks, including performing administrative tasks, providing volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner.
  • Quality/Workflow compliance, including demonstrating commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations.
  • Coaching & counseling, including creating a positive atmosphere of professionalism and support, providing honest and timely verbal and written feedback to employees, and addressing performance issues with directness and sensitivity.
  • Personnel Management, including performing all functions in HR Access, including time and payroll authorization, acquiring top talent through direct involvement in the interview, hiring, and on-boarding process, termination authorization, annual reviews, and merit increase actions.
  • Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.
  • Position may require Site Supervisor to perform site activities due to unanticipated volume increases, staffing coverage issues, and/or special project needs requested by clients.
  • Track required metrics to measure success and develop strategies to improve the experience that we deliver to our customers.
  • Serve as central point-of-contact to local customer management and other leadership partners.

Requirements:

  • Proven leadership experience required.
  • Minimum of 2 years supervisory experience.
  • Minimum of 3 years customer service experience.
  • Effective customer relationship building skills, and uses creative solutions to exceed customer expectations.
  • Demonstrates good judgment under pressure, and works well in a multi-tasking environment.
  • Effective written and verbal communication skills; proven analytical skills.
  • Solid, basic mathematical skills required.
  • Excellent planning, prioritization, and organizational skills.
  • Proven experience in high volume/fast-paced environment.
  • Computer proficiency in email environments, MS Word/Excel or similar programs.
  • High School Diploma required.
  • Lifting up to a maximum of 55lbs. or the maximum allowed by current State law with or without accommodations.
  • Ability to stand, sit, and/or walk for long periods of time with or without accommodations.
  • Must have a valid driver's license.

Preferred Qualifications:

  • Undergraduate degree preferred or equivalent work experience.

Compensation:

The pay range for this position starts at $76,000-$81,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.



  • Cd Obregon, Sonora, México intugo A tiempo completo

    Job Description for Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Intugo. In this role, you will be responsible for handling customer inquiries and providing exceptional service to our clients.Key Responsibilities:Answer Customer Inquiries: Respond to...


  • Cd Obregon, Sonora, México intugo A tiempo completo

    Customer Service RepresentativeAt Intugo, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and conflict resolution.Key Responsibilities:Handle inbound and...


  • Cd Obregon, Sonora, México intugo A tiempo completo

    Customer Service Job Description **About the Role** We are seeking a highly motivated individual to fill the position of Customer Service Representative at Intugo. As a key member of our team, you will be responsible for providing exceptional customer service through various communication channels. **Responsibilities** * Respond to customer inquiries in...


  • Cd Obregon, Sonora, México intugo A tiempo completo

    Customer Service Job Description:We are seeking a highly motivated individual to fill the role of Customer Service Representative at Intugo. As a key member of our team, you will be responsible for handling inbound and outbound calls and emails to assist customers with their inquiries, provide information about our products or services, and follow up on...

  • Security Guard

    hace 2 días


    Cd Obregon, Sonora, México Exela Technologies A tiempo completo

    About Exela TechnologiesExela Technologies is a leading provider of innovative, cloud-based solutions in the document outsourcing industry. We are seeking a high-energy individual to fill a Customer Experience Manager position in San Francisco, CA.Job SummaryThe Customer Experience Manager will be responsible for coordinating workflow within the team,...


  • Cd Obregon, Sonora, México Accutec Latam A tiempo completo

    Job Title: Client Success Account SpecialistWe are seeking a highly skilled Client Success Account Specialist to join our team at Accutec Latam. This role will be responsible for managing and maintaining our premier accounts, ensuring customer records and pricing are accurate, and all contractual requirements are identified and adhered to.Key...

  • Security Officer

    hace 9 horas


    Cd Obregon, Sonora, México Exela Technologies A tiempo completo

    About Exela TechnologiesExela Technologies is a leading provider of business process automation solutions, leveraging a global footprint and proprietary technology to deliver digital transformation services that enhance quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing...

  • Field Sales Manager

    hace 3 semanas


    Cd Obregon, Sonora, México Mondelēz International A tiempo completo

    About This RoleWe are seeking a highly motivated and experienced Sales Team Lead to join our team at Mondelēz International. As a Sales Team Lead, you will be responsible for leading a field sales representative team to ensure delivery of the sales strategy and achievement of annual KPIs and targets for a particular area.Key ResponsibilitiesManage, develop,...

  • AGRI Relationship Manager

    hace 2 semanas


    Cd Obregon, Sonora, México Citigroup Inc. A tiempo completo

    About the Role:The AGRI Relationship Manager is a key professional role at Citigroup Inc. responsible for developing and maintaining strong relationships with clients in the agricultural sector. This role requires a deep understanding of commercial banking products and processes, as well as excellent communication and diplomacy skills.Key...

  • Sales Team Lead

    hace 1 semana


    Cd Obregon, Sonora, México Mondelēz International A tiempo completo

    About This RoleWe are seeking a highly motivated and experienced Sales Team Lead to join our team at Mondelēz International. As a Sales Team Lead, you will be responsible for leading a field sales representative team to ensure delivery of the sales strategy and achievement of annual KPIs and targets for a particular area.Key ResponsibilitiesManage, develop,...

  • Operations Coordinator

    hace 2 semanas


    Cd Obregon, Sonora, México FedEx A tiempo completo

    Job Summary:As an Operations Coordinator at FedEx, you will play a vital role in ensuring the smooth operation of our front-line activities. This includes administrative tasks, coordination, and support for our team members and customers. If you have a strong background in clerical work, excellent communication skills, and a passion for problem-solving, we...

  • Sales Team Lead

    hace 3 semanas


    Cd Obregon, Sonora, México Mondelēz International A tiempo completo

    About This RoleWe are seeking a highly motivated and experienced Sales Team Lead to join our team at Mondelēz International. As a Sales Team Lead, you will be responsible for leading a field sales representative team to ensure delivery of the sales strategy and achievement of annual KPIs and targets for a particular area.Key ResponsibilitiesManage, develop,...


  • Cd Obregon, Sonora, México Accutec Latam A tiempo completo

    Job SummaryThe Client Success Services Account Specialist will be responsible for the overall management and maintenance of AccuTec's premier accounts. This role requires a strong understanding of customer needs and the ability to analyze data to optimize sales efforts.Key ResponsibilitiesManage and maintain account set up and data updates/changes in both...

  • Operations Coordinator

    hace 2 semanas


    Cd Obregon, Sonora, México FedEx A tiempo completo

    Job Summary:As an Operations Coordinator at FedEx, you will play a vital role in ensuring the smooth operation of our front-line activities. This includes administrative tasks, coordination, and support for our team members and customers. If you have a strong background in clerical work, excellent communication skills, and a passion for problem-solving, we...

  • Operations Handler

    hace 2 semanas


    Cd Obregon, Sonora, México Fedex LAC A tiempo completo

    Job SummaryWe are seeking a highly skilled and detail-oriented Operations Handler to join our team at FedEx LAC. As an Operations Handler, you will be responsible for handling packages within an operation, including manual handling, sort activities, screening, and completing any related administration or paperwork.Key ResponsibilitiesPackage Handling: Safely...

  • Operations Handler

    hace 3 semanas


    Cd Obregon, Sonora, México Fedex LAC A tiempo completo

    Job SummaryFedEx LAC is seeking a highly skilled and detail-oriented Operations Handler to join our team. As an Operations Handler, you will be responsible for handling packages within an operation, including manual handling, sort activities, screening, and completing any related administration or paperwork.Key ResponsibilitiesPackage Handling: Safely and...

  • Data Entry Specialist

    hace 2 semanas


    Cd Obregon, Sonora, México Exela Technologies A tiempo completo

    About Exela TechnologiesExela Technologies is a business process automation leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000...

  • Regional Sales Supervisor

    hace 3 semanas


    Cd Obregon, Sonora, México Mondelēz International A tiempo completo

    About This RoleWe are seeking a highly motivated and experienced Sales Team Lead to join our team at Mondelēz International. As a Sales Team Lead, you will be responsible for leading a field sales representative team to ensure delivery of the sales strategy and achievement of annual KPIs and targets for a particular area.Key ResponsibilitiesManage, develop,...

  • Sales Team Lead

    hace 2 semanas


    Cd Obregon, Sonora, México Mondelēz International A tiempo completo

    About the RoleWe are seeking a highly skilled Sales Team Lead to join our team at Mondelēz International. As a Sales Team Lead, you will be responsible for leading a field sales representative team to ensure delivery of the sales strategy and achievement of annual KPIs and targets for a particular area.Key ResponsibilitiesManage, develop, and motivate the...


  • Cd. Victoria, Tamaulipas, México Alibaba A tiempo completo

    Job Title: Hub ManagerThe Hub Manager is a critical role within our e-commerce network, responsible for the daily management and operation of a delivery station. This position involves supervising staff, coordinating logistics, optimizing processes, and ensuring packages are delivered on time and efficiently.Key Responsibilities:Operational Management:...

  • Merchant Success Manager

    hace 2 semanas


    MexicoCy,CD-Plaza Polanco, Ciudad de Mexico Cognizant A tiempo completo

    Merchant Success Manager Job Summary The Merchant Success Manager is responsible for driving long-term retention and revenue growth for our merchants. This role requires a strong relationship builder who can cultivate successful partnerships with SMB business owners. Key responsibilities include making operational improvements, troubleshooting...


  • Cd. Victoria, Tamaulipas, México Aptiv plc A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at Aptiv plc. As a key member of our customer-facing team, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.Key ResponsibilitiesCustomer SupportHandle customer inquiries and resolve issues in a timely and...

  • Service Delivery Manager

    hace 3 semanas


    Cd Carmen, Campeche, México Speedcast A tiempo completo

    Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Speedcast. As a Service Delivery Manager, you will be responsible for ensuring that our customers receive a consistent high-quality service. This will involve interacting directly with customers, maintaining strong relationships, and overseeing the delivery and ongoing...


  • Cd. Victoria, Tamaulipas, México Aptiv Plc A tiempo completo

    Customer Service SupervisorAs a Customer Service Supervisor at Aptiv Plc, you will be responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role requires effective communication skills, problem-solving abilities, and a strong customer-centric approach.Key...

  • Manager IAM

    hace 4 meses


    Alvaro Obregon, México Nuvit Service A tiempo completo

    IAM Manager An Infrastructure compliance analyst is responsible for the preparation and support of IT operations solutions and services-physical or virtual-according to industry and organizational best practices standards, service requirements and key performance indicators (KPLs) throughout the product life cycle. ACTIVITIES * Creating and maintaining...

  • Plant Manager

    hace 2 semanas


    Alvaro Obregon, Ciudad de México COLORBATCH SA DE CV A tiempo completo

    COLORBATCH S.A. DE C.V. is seeking a highly skilled and experienced professional to fill the position of Plant Manager. The ideal candidate will possess a degree in Industrial Engineering and a minimum of 3 years of experience in the plastics industry, specifically in injection and extrusion machines. The successful candidate will be responsible for planning...

  • Maintenance Manager

    hace 3 semanas


    Cd. Victoria, Tamaulipas, México Aptiv Plc A tiempo completo

    Job SummaryAptiv Plc is seeking a highly skilled and experienced Maintenance Manager to lead and manage a team of professionals in the maintenance and security of our facilities. The ideal candidate will have a strong background in mechanical engineering and experience in maintenance management.Key ResponsibilitiesLead and manage a team of maintenance...

  • Plant Manager

    hace 2 semanas


    Alvaro Obregon, Ciudad de México COLORBATCH SA DE CV A tiempo completo

    Job Opportunity at COLORBATCH S.A. DE C.V.We are seeking a highly skilled and experienced professional to fill the position of Plant Manager at our company.Requirements:Minimum 3 years of experience in the plastics industry, specifically in injection and extrusion machinery.Strong knowledge of production planning, operations management, and cost...

  • Plant Manager

    hace 2 semanas


    Alvaro Obregon, Ciudad de México COLORBATCH SA DE CV A tiempo completo

    Job Opportunity at COLORBATCH S.A. DE C.V.We are seeking a highly skilled and experienced professional to fill the position of Plant Manager at our company.Requirements:Minimum 3 years of experience in the plastics industry, specifically in injection and extrusion processes.Strong knowledge of production planning, operations management, and cost...

  • Plant Manager

    hace 2 semanas


    Alvaro Obregon, Ciudad de México COLORBATCH SA DE CV A tiempo completo

    Job Opportunity at COLORBATCH S.A. DE C.V.We are seeking a highly skilled and experienced professional to fill the position of Plant Manager at our company.Requirements:Minimum 3 years of experience in the plastics industry, specifically in injection and extrusion machines.Strong knowledge of production planning and process optimization.Excellent leadership...


  • Cd. Victoria, Tamaulipas, México Assurant A tiempo completo

    About the RoleThe Business Support Manager for the Connected Living team at Assurant will play a pivotal role in driving collaboration between multiple business lines under the Connected Living function.Key ResponsibilitiesAssist in developing and supporting the coordination and implementation of strategic plans for the CL team, ensuring alignment with the...


  • Cd. Victoria, Tamaulipas, México Snowflake A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Solutions Architect to join our team at Snowflake. As a key member of our Professional Services team, you will play a critical role in delivering technical expertise to our customers, ensuring their success with our data warehousing platform.Key ResponsibilitiesLead technical deployments of Snowflake to...


  • Alvaro Obregon, México Nuvit Service A tiempo completo

    Responsibility The role of Data Operations specialist is on top of data flows. It will monitor, analyze, and resolve issues. As part IT and business teams, it will continuously maintain and further improve the customer experience and trust. The position will be involved in: • Implementation and Configuration of the data collection and processing for...


  • MexicoCy,CD-Plaza Polanco, México Cognizant A tiempo completo

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...


  • MexicoCy,CD-Plaza Polanco, México Cognizant A tiempo completo

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...

  • Regional Category Manager

    hace 2 semanas


    Cd. Victoria, Tamaulipas, México Db Schenker A tiempo completo

    **About Us**At DB Schenker, we are part of a global logistics network that connects the world. Our network allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are...

  • SD-WAN Operations Manager

    hace 3 semanas


    Cd Carmen, Campeche, México Speedcast A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced SD-WAN Operations Manager to join our team at Speedcast. As a key member of our network infrastructure team, you will be responsible for overseeing the implementation, design, and maintenance of our SD-WAN infrastructure to ensure optimal performance, reliability, and scalability.Key...


  • MexicoCy,CD-Plaza Polanco, México Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Sales Representative

    hace 2 semanas


    MexicoCy,CD-Plaza Polanco, México Cognizant A tiempo completo

    Job SummaryThe Merchant Success Manager is responsible for a merchants longterm retention and revenue growth Cultivate our relationships with SMB business owners while helping them craft a successful partnershipDemonstrate a broad scope including making operational improvements troubleshooting productrelated bugs upselling incremental products and services...