Customer Service Representative
hace 6 días
About the Job
Micro Commercial Components (MCC) is seeking a highly skilled Customer Service Representative to join our team in Guadalajara, Mexico. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building strong relationships with our clients.
Key Responsibilities:
- Develop and maintain professional relationships with key customer contacts
- Establish and maintain regular dialogue with internal and external stakeholders regarding business fulfillment, logistics, and finance
- Coordinate outbound shipping to customers and maintain customer shipping instructions
- Invoice and audit transactions
- Work with Account Managers to establish, maintain, and improve business relationships between customers and MCC
- Act as the central point of contact for internal customer needs, such as document requests and internal sales reports
- Load new orders and order changes to meet customer requirements
- Be the customer/factory liaison, dealing with progress enquiries
- Understand and support established sales policies and procedures to provide proper and effective treatment to customers
- Overview EDI transactions and check that order entries and change orders are successfully supported
- Run, review, and distribute periodic reports as requested
- Validate that all delivery notes invoiced are reported in the system and have been reviewed
- Maintain an open backlog to avoid customer supply issues
- Forecast VMI to ensure customer inventory remains supplied
Requirements:
- Proficient in the use of Microsoft Office programs, specifically Excel, Word, and PowerPoint
- Excellent verbal and written English communication skills
- Excellent organization skills
- Must be service-oriented
- Ability and willingness to work in a dynamic international environment, interacting and communicating with different cultures
- Ability to work proactively, anticipating and resolving customer issues
- Detailed-oriented and precise
- Sound business sense and ability to judge when to escalate by formulating a business case for Business Unit or Sales Rep evaluation
- Knowledge of SAP HANA ERP system for customer order management
- Experience in Supply Chain and Customer Service role would be advantageous
- Experience in working within the Semiconductor industry would be advantageous
- Knowledge of Model N price quote system would be advantageous
Job Location: Guadalajara, Mexico (onsite)
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