Sales Representative
hace 2 días
Company Overview: AT&T is a leading provider of telecommunications services, committed to delivering exceptional customer experiences. Our team is dedicated to providing innovative solutions and top-notch service.
">">Salary: The estimated monthly base salary for this role is MXN$18,500 (before taxes), with an average monthly bonus of MXN $8,000 when targets are met. Additionally, employees receive monthly grocery vouchers of MXN $1,519 every 14 days and restaurant vouchers of MXN $1,216 every 14 days.
Job Description: As a Sales Representative - Customer Experience Expert, you will be responsible for building strong relationships with U.S.-based customers, utilizing effective sales techniques to enhance the buying experience, and recommending personalized solutions that meet their needs. Your primary focus will be on upselling and cross-selling various AT&T products and services, ensuring complete resolution and satisfaction.
Key Responsibilities:
- Apply customer relationship and sales techniques to recommend and sell a variety of AT&T products or services
- Provide customer service and billing support, resolving any issues related to a customer's account
- Add new lines or services to accounts to help customers' businesses grow
- Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customers' needs
- Find a personalized solution that fits each customer and make recommendations (rate plans, data usage reduction, promotions, etc.)
Requirements: To succeed in this role, you must have advanced English fluency to engage effectively with U.S. customers. Previous sales experience and proficiency in Microsoft Office products are also essential. Ability to work flexible schedules, including 5 days a week during operation hours, plus 2 resting days per week, is required.
Location: This position is based in Naucalpan De Juarez, Estado de Mexico, Mexico.
Equal Employment Opportunity: AT&T is an equal opportunity employer, committed to providing reasonable accommodations for qualified individuals with disabilities.
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