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Senior Account Manager
hace 2 meses
We are seeking a highly skilled and experienced Senior Account Manager to join our team at Jellyfish. As a Senior Account Manager, you will be responsible for managing and building relationships with our agency clients and partners, fostering an environment for delivering efficient and creative products.
Key Responsibilities- Lead on the most complex and/or strategically important client accounts, collaborating with others to create client relationships expressed in NPS scores of C-Suite client contacts.
- Be a trusted advisor for our clients, working with C-level members of our top 50 accounts, and extending our network within the client organization.
- Lead Quarterly Business Reviews for our most complex clients.
- Lead complex and/or strategically important renewal efforts.
- Develop well-articulated Strategic briefs that inspire innovative and effective approaches to solving client business problems and lead the team to deliver the objectives of the brief.
- Provide oversight of the current client remit while guiding growth activity through documented Account Growth Plans that lead to account growth.
- Manage commercial targets, ensuring client projects are resourced to deliver successful outcomes, and work with Client Management VPs to problem-solve any gaps.
- Fluent in all Fundamental Tools. Identify and close any gaps where we are not meeting our standards for great Client Management on a client, Hub, or across their network.
- Lead revenue growth of a Hub.
- Recognized by our partners as a key influencer within Jellyfish. Works with the most senior levels of Client and Jellyfish leadership to develop best-in-class strategy resulting in significant positive impacts on client business outcomes.
- Mentor clients and people by earning trust, delegating, and providing valued expertise.
- Redirect conversations towards outcomes instead of output by articulating the value exchange to clients.
- Support the Product Team in the delivery and advocacy of new products.
- Support more junior members of the organization in finding their subject matter expertise.
- Evangelize about their specialized subject area both internally and externally.
- Understand the skill level of the team and works with internal resource teams to ensure all individuals are equipped to manage the client workload they are assigned.
- Experience as a subject matter expert both internally and externally across multiple Performance Marketing products and/or verticals.
- Experience in AAA account management and commercial focus.
- 4+ Years of team leadership experience.
We prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. You'll receive a loyalty salary increase on your Jellyfish anniversary, in addition to our company-wide annual bonus. Enjoy flexible working hours, remote work options, and access to LinkedIn Learning with unlimited online courses. We also provide a private health insurance policy that includes visual and dental plan coverage.
