Application Services Engineer I
hace 3 semanas
About Solera
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation.
The Role
As a key member of our global application support team, you will work closely with development teams to manage application layer and provide 24x7 on-call support on a rotational basis. You will be responsible for troubleshooting, diagnosing, and resolving problems related to application functionality, configuration, and usage. Your expertise will be essential in setting up monitoring at all layers of the application tech stack and resolving alerts quickly.
What You'll Do
- Provide 24x7 on-call support on a rotational basis and effectively diagnose/triage/fix systems during outages.
- Setup monitoring at all layers of application tech stack and resolve alerts quickly.
- Application performance tuning, outage troubleshooting/triage, short-term/long-term fixes.
- Work closely with Level 2 and development teams to provide detailed information for product improvement.
- Reduce downtime with improved application architecture and redundancy.
- Create tools for standard triage; stack dump, centralized logging; to support defect resolution.
- Ensure design, infrastructure, process/operational documentation is up to date.
- Facilitate production deployments.
What You'll Bring
- Experience in leading 24x7 support for highly critical customer-facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
- Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Basic understanding of software development and IT infrastructure. Familiarity with cloud platforms (AWS, Azure, GCP) and cloud-related technologies. Experience with ticketing systems and support tools.
- Intellectual curiosity, and a can-do attitude.
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