Customer Experience Specialist
hace 1 mes
**About the Role:**
We are seeking a highly skilled Customer Care Advocate to serve as the primary contact for customer inquiries, ensuring a seamless experience through expertise, ownership, accountability, and responsiveness. This role will receive comprehensive training on all general products.
Main Responsibilities:
- Handle internal & external customer inquiries, quotes & orders using established policies & procedures.
- Responsible for daily planning and prioritizing work to meet commitments aligned with organizational goals.
- Escalate standard customer issues autonomously with first contact resolution when possible.
- Work with internal teams with high accountability and urgency, collaborating with Distribution Center operations to ensure timely order management and shipment.
About Regal Rexnord Corporation:
Regal Rexnord is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems. The company serves customers globally in various end markets, including industrial, consumer, construction, food & beverage, and alternative energy. With 36,000 associates worldwide, Regal Rexnord's mission is to create innovative solutions while focusing on customer needs and sustainability.
Key Skills and Qualifications:
- High School diploma required; college degree or equivalent experience preferred.
- Two years of professional customer care experience preferred.
- Demonstrated proficiency in keyboarding skills and typing (45+ wpm).
- Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems, and ERP systems like Oracle & SAP.
- Basic to Intermediate Excel skills preferred.
- Strong communication, interpersonal, and organizational skills.
Career Opportunities:
At Regal Rexnord, we strive to create a better tomorrow by energy-efficiently converting power into motion. We believe in prioritizing activities through our 80/20 strategy, driving organic sales growth, establishing new customers, participating in higher growth end markets, and identifying strategic acquisitions. Our team-oriented environment requires situational adaptability, resourcefulness, patience, and approachability.
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