Consumer Delivery Manager

hace 4 horas

Ciudad de México, Ciudad de México Hsbc A tiempo completo
Consumer Delivery Manager

HSBC is seeking a highly motivated and adaptable individual to join our senior management team as a Consumer Delivery Manager. This exciting new role will be based in Mexico and will play a critical part in our Data Operations function.

Key Responsibilities:
  • Establish and maintain relationships with Data Operations clients to ensure their current and future service needs are identified and met.
  • Conduct proactive consumer meetings and manage consumer production escalations.
  • Engage with Instrument & Pricing teams to develop services and resolve existing shortfalls in service.
  • Respond and engage with clients to manage production issues and escalations.
  • Work with Global Change and IT to ensure strategic change programs are in line with consumer needs.
  • Ensure new business requirements are met and capability of our service meets consumers' needs.
  • Create client-facing communication presentations and updates.
  • Track service level performance through KPIs, service reviews, and governance forums.
  • Govern overall service agreements through PLA's, conducting annual review and sign-off.
Requirements:
  • Ability to work on solutions with minimal guidance.
  • Support will be available and required for decision making.
  • Prepared to travel as part of the job requirement to visit consumers and other centers within the Data Operations remit.
  • Spend regular time working alongside clients on the trading floors / in their environment.
  • Ability to work independently with high levels of organization and precision.
  • Excellent communication and interpersonal skills and ability to co-ordinate with senior management and internal teams and different cultures across HSBC as required.
  • Organized, methodical and able to work under pressure to meet competing deadlines.
  • Demonstrating drive and commitment.
  • Ability to work and thrive in a fast-changing, results-driven environment.
  • Experience of working with reference data and preferably within a reference data function.
  • Knowledge of Instrument, Calendar and Pricing data at an asset class and attribute level, as well as understanding of how this data provision is used by the Business.
  • Demonstrate understanding of the importance of data quality, accuracy and completeness.
  • Experience of working directly with Business consumers in a Financial Service firm, including Trading desks, Operations and Finance.
  • Experience of working in a Client Service role and/or managing a Client Service team, within Financial Services.
  • Experience of working in a Change role and/or delivering a significant project or Change agenda and/or working alongside an IT function.
  • Preference for working on a financial regulation project delivery.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.

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