Global Connections Representative

hace 3 semanas


Naucalpan de Juárez, México At&T Mexico A tiempo completo

Unlock your career potential with AT&T Mexico as a Global Connections Representative. This is an exciting opportunity to redefine the sales experience for our customers while developing your skills and expertise.

Overview

At AT&T, we're transforming the sales experience to meet the evolving needs of our customers. Our Sales Call Center teams work at the center of the deal, offering integrated solutions in cybersecurity, fiber, wireless, cloud, IoT, and more. As a key member of our team, you'll have the chance to use your sales skills to connect our customers with the world.

Salary and Benefits

We offer a competitive monthly base salary of MXN$18,500 (before Taxes), plus an average monthly bonus of MXN $7,000 when you meet your sales and service targets. You'll also receive monthly grocery vouchers of MXN $1,452 every 14 days and restaurant vouchers of MXN $1,161 every 14 days. In addition, as an employee of AT&T, you'll be eligible for great rewards, including life insurance, hospitalization indemnity, and funeral insurance.

Job Description

You'll be part of a team dedicated to keeping our customers connected by providing customer service and cross-selling assigned products such as satellite TV, phone service, mobility, and Broadband Internet. Your primary responsibilities will include:

  • Utilizing appropriate sales techniques to build strong customer relationships and enhance the buying experience.
  • Providing customer service and billing support, solving issues related to customer accounts.
  • Adding new lines or services to accounts to help customers grow their businesses.
  • Uncovering customer needs by building rapport, asking discovery questions, and providing personalized solutions.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • Advanced English fluency to engage with U.S. customers.
  • Experience using personal computers and Microsoft Office products.
  • One year of customer sales experience, with customer care experience preferred.
  • Ability to train and work 5 days (40 hours during operation hours) + 2 resting days per week.
  • A suitable workspace with stable internet connection (at least 20mbps wired connection) and cell phone signal.

Benefits

In addition to competitive pay and benefits, you'll enjoy a dynamic and innovative work environment, career growth opportunities, and the chance to develop your skills and expertise.



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