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Operations Support Associate

hace 2 meses

Metepec, México Citi A tiempo completo
Operations Support Associate 2 Job Description

The Operations Support Associate 2 is an entry-level position responsible for providing day-to-day operations support services, including record maintenance, storage and retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Operations - Core Team.

Key Responsibilities:

  • Identify, analyze, and solve key issues of assigned areas and deliver supporting documents to corresponding areas.
  • Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard, and provide clear communication regarding local policies and processes.
  • Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction.
  • Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates.
  • Monitor requirements related to compliance with Corporate Policies.
  • Monitor and implement corrective actions derived from MCA reviews and other control entities.

Qualifications:

  • 2-5 years of relevant experience.
  • Proficient in Microsoft Office.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Ability to work in a fast-paced and changing environment.
  • Ability to analyze data and solve problems.
  • Proven organizational and time management skills.

Education:

Bachelor's degree/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.