Learning Experience Manager

hace 1 día

Tijuana, Baja California, México Taskus A tiempo completo
About the Role

As a Learning Experience Leader at TaskUs, you will be responsible for creating and maintaining a positive and professional learning environment within the organization. Your primary goal will be to design and expand training and development programs that align with product-specific training methodologies and initiatives.

Key Responsibilities
  • Set the Standard: Establish and maintain high standards of conduct, work ethic, integrity, and character that serve as a benchmark for the team.
  • Curriculum Development: Create and deliver end-user, partner, and distributor training programs, including curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement.
  • Technical Training: Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs.
  • Project Management: Accomplish projects and motivate trainees through effective training and project management.
  • Continuous Improvement: Continuously improve training programs and other learning opportunities across the organization.
  • Content Expertise: Act as the content expert, maintaining relevant training documents and training materials for training conducted.
  • Induction Programs: Develop and create effective induction programs for new employees.
  • Progress Monitoring: Monitor and review trainees' progress through questionnaires and discussions with their managers.
  • Statutory Compliance: Ensure that statutory training requirements are met, understand e-learning techniques, and identify where they are relevant.
  • Research and Development: Research and present new technologies and methodologies in workplace learning.
  • Code of Conduct: Ensure that all trainees adhere to the company's Code of Conduct.
Requirements
  • Experience: At least 1 to 2 years of working experience in a related field (training or teaching experience).
  • Problem-Solving Skills: A problem solver and critical thinker.
  • Communication Skills: Excellent oral and written communication skills.
  • Interpersonal Skills: Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills.
  • Flexibility: Ability to work in a flexible schedule including weekends, holidays, and longer hours.
TaskUs Commitment

TaskUs is committed to providing equal access to opportunities and welcomes applicants from diverse backgrounds, demographics, and circumstances. If you need reasonable accommodations in any part of the hiring process, please let us know.

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