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Technical Support Coordinator
hace 4 semanas
About this Opportunity
As a leading innovator in the mobile world, Ericsson empowers its team members to learn, lead, and perform at their best. This is a place where you're celebrated for your skills, talent, and perspective.
Job Summary
This position involves coordinating maintenance activities, ensuring services provided to customers are continuously available and meet Service Level Agreement (SLA) performance levels. You will be responsible for receiving work orders, resolving them to customer satisfaction, and providing meaningful status updates on repair and restoration activity.
Key Responsibilities
- Handling dispatch and logistics managed services, including field technician workforce assigning, dispatching, and coordinating activities for corrective and preventive maintenance.
- Supporting customer work orders, corrective and preventive maintenance activities.
- Dealing with logistics topics, such as material and telecommunications device deliveries and returns to different vendors.
To Be Successful in This Role
You must have a bachelor's degree or equivalent experience. At least 6 months of experience in service desk or customer service is desirable. You should have excellent communication skills in English (90% or more), be able to work under pressure with a great service attitude, and have knowledge sharing and collaboration skills. Teamwork, following instructions, and proposing process improvements are also essential.
Benefits
- Full-time contract type.
- Vacation time.
- Medical and life insurance.
- Christmas bonus.
- Food tickets.
- Saving plan.
- Career plan mentoring.
- Referral bonuses.
- Learning platform.
Estimated Salary
$60,000 - $80,000 per year, depending on location and experience.
