Technical Support Professional
hace 2 semanas
We are seeking a highly skilled Technical Support Professional to join our team at OKTO. As a key member of our support team, you will be responsible for providing exceptional technical assistance to ensure seamless system performance and user experience.
Key Responsibilities:
- Troubleshoot and resolve technical issues efficiently, ensuring minimal downtime and maximum user satisfaction.
- Manage and prioritize support tickets, escalating complex issues to higher-level technical teams when necessary.
- Monitor system performance, proactively identifying potential issues before they impact users.
Customer Interaction:
- Deliver outstanding customer service, addressing client technical questions and concerns with professionalism and empathy.
- Maintain detailed records of customer interactions, issues, and resolutions in a ticketing system.
Technical Documentation:
- Create and update user guides, FAQs, and other documentation to facilitate effective system use.
- Contribute to a knowledge base with solutions to common problems, serving as an internal and external reference point.
System Maintenance:
- Test new systems or updates to ensure compatibility and meet user requirements.
- Collaborate with cross-functional teams, developers, and business units to resolve complex issues and implement new solutions.
Training and Support:
- Provide training and support to users on new systems or software, ensuring a smooth onboarding experience.
- Assist with onboarding new users, including account setup and initial training.
Requirements:
- Strong understanding of systems, software, or technology used by the company, including operating systems, databases, and networking.
- Ability to diagnose and resolve issues efficiently, often under pressure.
- Clear and effective communication skills to explain technical issues to non-technical users.
- Strong customer service skills to handle user interactions professionally and empathetically.
- Precision in documenting issues, resolutions, and maintaining system configurations.
Estimated Salary: $60,000 - $80,000 per annum, depending on experience.
Benefits:
- Competitive remuneration package according to your experience.
- Opportunity to work in a fast-paced international company.
- Friendly, motivating, and challenging environment where you can thrive and develop your skills.
- Continuous training for all your learning and development needs.
Please Note: Although the position is currently remote, it may change to a hybrid model after some time.
-
Technical Support Professional
hace 4 semanas
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout the RoleAt Gigamon, we are seeking a highly skilled Technical Support Professional to join our team. Our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet.As a Technical Support Professional, you will be responsible for providing world-class support to our customers and partners. This role...
-
Advanced Technical Support Professional
hace 2 semanas
Ciudad de México, Ciudad de México GP Strategies A tiempo completoGP Strategies Corporation is a leading provider of innovative consulting, learning services, and talent technology solutions. We help organizations transform through their people and achieve meaningful change by delivering award-winning learning and development solutions.We are seeking a highly skilled Technical Service Engineer to join our team in the...
-
Technical Support Professional
hace 4 semanas
Ciudad de México, Ciudad de México TD SYNNEX A tiempo completoJob OverviewWe are seeking a highly skilled Technical Support Professional to join our team at TD SYNNEX. This is a dynamic role that requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a fast-paced environment.About the JobThe successful candidate will be responsible for providing advanced technical...
-
Network Support Professional
hace 4 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoWe are seeking a highly skilled Network Support Professional to join our team in Mexico City. As a Network Support Professional, you will be responsible for providing exceptional technical support for our growing client and partner base.Your duties will include investigating and resolving problems for the entire Meraki product line, including wireless access...
-
Technical Support Professional
hace 4 semanas
Ciudad de México, Ciudad de México Westcon Mexico, S.A. de C.V. A tiempo completoAbout the Role: This job will provide advanced technical support services to our customers. The position will assume multiple roles during its dynamic work schedule to provide 24/7 coverage together with our Support Team, including incident handling & response, report delivery, proactive monitoring, preventive maintenance & onsite visits. Support will be...
-
Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...
-
Technical Support Professional
hace 2 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout the RoleIn this exciting opportunity, you will play a vital part in delivering exceptional technical support for cloud-based applications. As a Technical Support Professional - Cloud Services, your primary responsibility will be to ensure seamless infrastructure and application operations across the organization's portfolio.You will work closely with...
-
Technical Support Specialist Engineer
hace 4 semanas
Ciudad de México, Ciudad de México FIS A tiempo completoJob SummaryFIS seeks an experienced Technical Support Specialist Engineer to provide high-level technical support to customers. The ideal candidate will have a strong background in troubleshooting complex technical issues and providing expert-level support and guidance.Main ResponsibilitiesRespond to technical support requests from customers and resolve...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Ecolab A tiempo completo**Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team at Ecolab. This individual will provide technical support to our customers, troubleshoot and resolve basic service support challenges, and demonstrate a commitment to working in a safety-focused environment.**Key Responsibilities:**Provide technical support to...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México WTW A tiempo completoThis role is ideal for a highly skilled and customer-focused professional with a passion for delivering exceptional service to clients. The Technical Support Specialist will be responsible for providing technical and general application function/feature support to internal and external clients, managing and resolving multiple incoming transactions, and...
-
Technical Support Analyst
hace 3 semanas
Ciudad de México, Ciudad de México Epicor Software Corp A tiempo completoTechnical Support Role OverviewEpicor Software Corp is seeking a skilled Technical Support Specialist to provide expert technical assistance to clients via phone, email, and fax. This role is based in our Support Centre in Monterrey, Mexico, and is part of a customer-focused organization comprised of highly skilled and motivated Support Analysts.Key...
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Syncreon Consulting A tiempo completoCompany OverviewSyncreon Consulting is a trusted business partner, committed to delivering exceptional value and return on investment for our clients. We possess strong understanding of client needs, and work closely with leading staffing trade associations, training, and research organizations to ensure knowledge of the latest industry trends and...
-
Technical IT Support Professional for Global Operations
hace 3 semanas
Ciudad de México, Ciudad de México TikTok A tiempo completoAbout AMS Desk Services:AMS Desk Services is the premier provider of IT services for TikTok, resolving complex hardware and software issues, ensuring seamless conference room operations, and fulfilling diverse IT requests. We seek a seasoned Technical IT Support Professional to drive our IT environment's growth. As the first point of contact for users, this...
-
Technical Support Professional
hace 4 semanas
Valle de Bravo, México Nezda Technologies Inc. A tiempo completoNezda Technologies Inc. is a leading provider of innovative telecommunications solutions.About the RoleWe are seeking a skilled Customer Service Representative - Technical Support to join our team in Ortigas, Pasig. The successful candidate will be responsible for providing exceptional technical support to our Australian internet and home phone...
-
Senior Technical Support Expert
hace 2 semanas
Ciudad de México, Ciudad de México Jobs for Humanity A tiempo completoJob Overview:FIS for Humanity is committed to delivering exceptional support services that empower our customers. As a Senior Technical Support Expert, you will play a critical role in providing expert-level assistance to our clients. Responsibilities:Respond to complex technical issues and provide timely resolutionsCollaborate with cross-functional teams to...
-
Technical Support Professional
hace 4 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout UsThomson Reuters is a global leader in providing innovative solutions for professionals working in the legal, tax, accounting, and compliance fields. We pride ourselves on delivering highly specialized information-enabled software and tools that enable our customers to perform their jobs more efficiently.Salary Range:$80,000 - $110,000 per yearAbout...
-
Wipro Limited: Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Wipro Limited A tiempo completo**Wipro Limited: Technical Support Specialist Role**We seek a skilled Enterprise IT Support Professional at Wipro Limited to join our team. As a Technical Support Specialist, you will perform a variety of duties to ensure the smooth operation of our IT systems.Provide technical support for Windows-based systems, including troubleshooting and resolving...
-
Cloud Support Professional
hace 4 semanas
Ciudad de México, Ciudad de México Okta, Inc. A tiempo completoCompany OverviewOkta, Inc. is a leading provider of identity and access management solutions. Our mission is to empower individuals and organizations to securely interact with any technology—anywhere, on any device or app.About the RoleWe are seeking an experienced Technical Support Engineer to join our team. The ideal candidate will have a strong...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoAbout the Role:At Datadog, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via multiple channels.Key Responsibilities:Engage with customers via ticketing systems, live chat, phone, and screensharing tools to identify and resolve...
-
Senior Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout UsThomson Reuters is a global technology and content company that helps professionals in the legal, tax, and accounting industries stay ahead of the curve.Job OverviewWe are seeking a highly skilled Senior Technical Support Specialist to join our team. This role will be responsible for providing exceptional technical support to our customers, ensuring...