Client Service Representative

hace 2 meses


Santiago de Querétaro, Querétaro de Arteaga, México Nutreco A tiempo completo

About Nutreco


Nutreco is a leading company in the animal nutrition and fish feed industry. Our purpose is to unlock the full potential of healthy nutrition for future generations.



Job Summary

We are seeking an experienced Client Service Representative to join our team. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service and support to our clients.



About the Role

The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work in a fast-paced environment. You will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.



Main Responsibilities:

  • Customer Communication: Respond to customer inquiries via phone, email, or chat, providing timely and accurate information about our products and services.
  • Issue Resolution: Identify and resolve customer complaints and issues in a professional and courteous manner.
  • Sales Support: Provide sales support to our internal teams, including responding to quotes, preparing sales documents, and coordinating with external partners.
  • Process Improvement: Continuously evaluate and improve processes to ensure efficiency and effectiveness in meeting customer needs.


Requirements

To be successful in this role, you will need:



  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving Skills: Ability to analyze problems, identify root causes, and develop effective solutions.
  • Attention to Detail: Meticulous attention to detail, with the ability to maintain accurate records and documentation.
  • Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.


Benefits

We offer a competitive salary, benefits package, and opportunities for career growth and development.



Salary Range:

$50,000 - $70,000 per year, depending on experience.



Why Choose Us?


Nutreco offers a dynamic and inclusive work environment, with a strong focus on employee development and well-being. We are committed to making a positive impact on the communities we serve, and we believe that our employees are the driving force behind our success.



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