Money Transfer Customer Service Representative

hace 3 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

We are seeking a highly skilled and experienced customer service representative to join our team at Ria. As a leading money transfer company, we provide fast and secure services to businesses and individuals across the globe.

Job Description:

  • Provide exceptional customer service via phone calls, addressing inquiries and resolving issues in a timely and professional manner
  • Accurately enter or verify customer information in our proprietary system, LexisNexis
  • Conduct thorough check verification when dealing with new customers
  • Contact issuers to verify check information before processing transactions
  • Identify problems and propose solutions to management while meeting quality assurance requirements

Required Skills and Qualifications:

  • Excellent written and verbal communication skills in English and Spanish
  • One year of experience in customer service in a call center environment
  • Strong phone etiquette and ability to handle difficult customers
  • Able to type 40 WPM
  • Check cashing or banking experience preferred

Benefits:

  • Competitive salary: $45,000 - $55,000 per year, depending on location and experience
  • 1 month Aguinaldo (Christmas bonus)
  • 15 days' vacation
  • Life insurance
  • Food vouchers
  • Work-life balance

Ria values diversity and is an equal-opportunity employer. We strive to create a work environment that fosters growth, innovation, and teamwork.



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