Money Transfer Customer Service Representative
hace 3 semanas
We are seeking a highly skilled and experienced customer service representative to join our team at Ria. As a leading money transfer company, we provide fast and secure services to businesses and individuals across the globe.
Job Description:
- Provide exceptional customer service via phone calls, addressing inquiries and resolving issues in a timely and professional manner
- Accurately enter or verify customer information in our proprietary system, LexisNexis
- Conduct thorough check verification when dealing with new customers
- Contact issuers to verify check information before processing transactions
- Identify problems and propose solutions to management while meeting quality assurance requirements
Required Skills and Qualifications:
- Excellent written and verbal communication skills in English and Spanish
- One year of experience in customer service in a call center environment
- Strong phone etiquette and ability to handle difficult customers
- Able to type 40 WPM
- Check cashing or banking experience preferred
Benefits:
- Competitive salary: $45,000 - $55,000 per year, depending on location and experience
- 1 month Aguinaldo (Christmas bonus)
- 15 days' vacation
- Life insurance
- Food vouchers
- Work-life balance
Ria values diversity and is an equal-opportunity employer. We strive to create a work environment that fosters growth, innovation, and teamwork.
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