Customer Service Specialist

hace 2 semanas


Ecatepec de Morelos, México Sensient Technologies A tiempo completo

**Job Title:** Customer Service Representative

Key Responsibilities:

As a key member of our customer service team, you will be responsible for administering, processing, and tracking orders. You will perform all customer service duties, respond to customer inquiries, and proactively review the daily order report while maintaining communication with customers.

Main Responsibilities:

Key responsibilities include performing a variety of customer transactions such as order entry, processing, and tracking. You must accurately and efficiently process transactions and have knowledge of pricing, order flow, product data, and shipping procedures.

Key Skills:

Key skills and qualifications include interacting with account managers, laboratory, and warehouse teams to resolve discrepancies and missing information. You will run and monitor the daily open order report, communicate with planners and dispatch to ensure on-time deliveries, and advise customers about delays if necessary.

Qualifications:

Qualifications for this role include a bachelor's degree in administration, chemistry, or related areas, experience in customer service in industry, and advanced level English. You must be able to seek improved ways to serve internal and external customers, answer telephone calls promptly, and maintain a high level of telephone service.



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