Customer Service Representative
hace 3 semanas
Job Summary
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring seamless package delivery.
Key Responsibilities
- Provide over-the-counter and phone support to customers, answering questions and resolving issues in a timely and professional manner.
- Assist customers with package tracing, customs documentation, and other related tasks.
- Prepare and maintain accurate records and reports, including airway bills and operations reports.
- Ensure packages are properly labeled, wrapped, and insured, and that all customs documentation is complete and accurate.
- Provide administrative support to the Station Ops Manager, including data entry, filing, and other tasks as needed.
Requirements
- High school degree or equivalent.
- Previous experience in customer service, clerical, or administrative roles.
- Excellent communication, organizational, and human relations skills.
- Ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with assistance.
- Fluency in local language and basic English language skills.
About FedEx Express Latin America and Caribbean Division
FedEx is a world-class company recognized for its commitment to excellence, innovation, and customer satisfaction. We are proud to be consistently named among the World's Most Admired Companies and Best Places to Work.
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