Customer Service Representative

hace 3 semanas


Ecatepec de Morelos, México Fedex Express Lac A tiempo completo

Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring seamless package delivery.

Key Responsibilities

  • Provide over-the-counter and phone support to customers, answering questions and resolving issues in a timely and professional manner.
  • Assist customers with package tracing, customs documentation, and other related tasks.
  • Prepare and maintain accurate records and reports, including airway bills and operations reports.
  • Ensure packages are properly labeled, wrapped, and insured, and that all customs documentation is complete and accurate.
  • Provide administrative support to the Station Ops Manager, including data entry, filing, and other tasks as needed.

Requirements

  • High school degree or equivalent.
  • Previous experience in customer service, clerical, or administrative roles.
  • Excellent communication, organizational, and human relations skills.
  • Ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with assistance.
  • Fluency in local language and basic English language skills.

About FedEx Express Latin America and Caribbean Division

FedEx is a world-class company recognized for its commitment to excellence, innovation, and customer satisfaction. We are proud to be consistently named among the World's Most Admired Companies and Best Places to Work.



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