Global Sales Leadership Expert for Cancun

hace 6 días


Cancún, Quintana Roo, México FCM Travel A tiempo completo
About the Opportunity

Discova, a leading travel company, is seeking an experienced Sales Representative Leader to join its team in Cancun. As a key member of the sales team, you will be responsible for executing strategic and operational plans, collaborating with customer-facing functions, teams, and support teams.

Key Responsibilities
  • Resolve customer service issues efficiently, ensuring high satisfaction levels.
  • Establish and maintain strong relationships with local hoteliers, excursion agents, and travel companies.
  • Sell Discova's own operated tours as the primary focus, driving revenue growth.
  • Ensure welcome packs, branding, and collateral align with best practices and are presented professionally.
  • Coach the team to meet and exceed individual and team sales targets, led by the Host Team Leader.
  • Support new hosts through training and guidance.
  • Submit daily financial reports to the In-Destination Area Leader.
  • Report health and safety issues or standard breaches to Operations and Product.
  • Track individual sales targets daily and weekly.
  • Access BI IDS report for informed decision-making.
  • Lead by example in behavior, attitude, and performance, providing clear feedback.
  • Maintain solid knowledge of corporate and local etiquette.
  • Empower team members to take ownership through delegation and training.
  • Stay up-to-date on the travel market and its associated impacts.
  • Analyze customer offers and competitors' offerings numerically.
  • Create a supportive environment that fosters connection and empowerment among team members.
  • Set goals and deadlines, working towards achievement and exceeding expectations.
  • Foster problem-solving among team members.
Requirements
  • A degree in tourism and hospitality is advantageous.
  • Minimum 3 years' experience leading high-performing teams in the relevant field.
  • Fluency in both written and spoken English is required.
  • Proven people performance development and management skills.
Benefits

As a member of the Discova family, you can expect:

  • A competitive salary: $60,000 - $80,000 per year, depending on experience.
  • An exciting career progression globally.
  • A fantastic and supportive team culture.
  • Regular social events that enhance your professional growth.

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