Customer Service Order Status Coordinator

hace 5 días

Guadalajara, Jalisco, México Siemens Mobility A tiempo completo

Job Title: Customer Service Order Status Coordinator

Job Summary:

We are seeking a highly skilled Customer Service Order Status Coordinator to join our team at Siemens Mobility. As a key member of our customer support team, you will be responsible for handling inquiries about order status, shipping dates, expedites, and services for selected accounts.

Key Responsibilities:

  • Respond to customer inquiries in a timely and accurate manner, providing excellent customer service
  • Enter, manage, and prioritize new and existing cases via CRM tool to meet established service level agreements
  • Utilize CRM tool to communicate with customers, internal staff, and affiliates
  • Initiate action via CRM tool for completion of change orders, product selection, and post-order requests or process non-complex requests directly as authorized
  • Provide service to customers via phone calls, CRM tool, or chat

Requirements:

  • High School Diploma or equivalent; Associate Degree or industry-related certification a plus
  • 3+ years of practical customer service experience
  • Bilingual (advanced in both Spanish and English language)
  • Strong verbal and written communication skills in English language
  • Working knowledge of MS Office
  • High level of professionalism and excellent customer service skills
  • Ability to successfully complete required training program
  • Demonstrated ability to reproduce a customer problem, isolate cause, and drive resolution
  • Demonstrated logical reasoning, situational, and time management while presenting a positive attitude with customers and co-workers
  • Ability to multitask and handle a high volume of work and phone calls accurately
  • Must be a strong team player able to work in a cross-functional team environment
  • Ability and desire to learn assigned business segment product line

Preferred Qualifications:

  • Bachelor's degree in a related discipline
  • Knowledge of SAP, CRM systems/Salesforce, Industry Mall, EDI, and quotation tools
  • 3+ years of practical customer service experience supporting industrial, construction, mechanical, or electrical industries

Equal Employment Opportunity Statement:

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