Customer Success Specialist
hace 5 días
In this exciting opportunity, you will have the chance to leverage your technical expertise and passion for customer service to drive success within a team dedicated to troubleshooting and resolving client system performance issues.
Key Responsibilities:
- Provide high-level technical support to clients, ensuring timely resolution of their queries and concerns.
- Analyze data to identify trends and areas for improvement in global trade operations.
- Collaborate with international teams to develop and implement effective solutions.
- Assist in the production of technical documentation and knowledge resources.
- Other duties as assigned.
About You
We're looking for an exceptional candidate who possesses:
- A strong background in technical support or a related field.
- Excellent analytical, problem-solving, and communication skills.
- The ability to work independently and collaboratively as part of a global team.
- Proficiency in SQL and experience with Web-based software platforms.
- Superior customer service skills and attention to detail.
What We Offer
As a valued member of our team, you can expect:
- A competitive salary: $90,000 - $110,000 per annum (dependent on location and experience).
- A dynamic and inclusive work environment that fosters growth and development.
- A comprehensive benefits package, including flexible work arrangements and mental health support.
- Ongoing training and professional development opportunities.
- The chance to make a meaningful impact in shaping the future of industries that matter.
About Us
Thomson Reuters is a global leader in providing trusted information and insights to professionals. With a legacy spanning over 160 years, we've built a reputation for integrity, innovation, and commitment to excellence. Join us in creating a more transparent, just, and inclusive world.
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