Human Resources Advisor

hace 1 semana


Santa Catarina, Nuevo León, México Carrier A tiempo completo

About the Role

We are seeking a highly skilled and detail-oriented Human Resources Advisor to join our fast-paced HR team serving employees, managers, and HR colleagues for the Americas region.

Key Responsibilities:

  • Provide exceptional customer service, accurate, and timely first contact resolution to employees, managers, and HR professionals.
  • Respond to inquiries from employees, managers, and HR business partners regarding HR programs, policies, processes, and systems.
  • Resolve inquiries through ServiceNow case management system and via telephony system, striving for first contact resolution.
  • Leverage HR knowledge base to provide consistent customer service.
  • Redirect/escalate inquiries as appropriate within Global People Services, to HR business partners, Communities of Expertise, or outside of HR (Payroll/Digital).
  • Actively build and develop the HR knowledge base to help employees, managers, and HR business partners find answers via self-service.
  • Participate in continuous improvement projects to improve employee experience and enhance efficiency.

Requirements:

  • University Degree or equivalent.
  • English B2 (mandatory).
  • Basic/intermediate office package.

Benefits:

  • We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
  • Have peace of mind and body with our health insurance.
  • Drive forward your career through professional development opportunities.

About Us:

Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating solutions that matter for people and our planet for generations to come. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers.


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