Technical Service Coordination Specialist
hace 3 días
At SAP, we empower professionals to drive business success through innovative solutions. Our collaborative culture fosters a shared passion for helping organizations run better and smarter. We're committed to creating a workplace that values diversity, flexibility, and personal growth, offering a range of benefits to support your well-being.
SAP is seeking an analytical and solution-oriented professional with expertise in service coordination and project management. You'll collaborate with internal stakeholders and external partners to deliver exceptional technical services, driving discussions with customers and internal teams to resolve complex issues.
Key Responsibilities:
- Coordinate technical service delivery and experts from the Technology Services team and supplier network
- Drive service-related discussions with customers and internal stakeholders
- Provide training and guidance to internal stakeholders on technical CAS portfolio items
- Perform RAG meetings with suppliers
- Identify bottlenecks and areas for improvement in existing processes and implement changes
- Define process and service objectives, performance metrics, and improvement targets
What You Bring:
- Excellent analytical and solution-oriented thinking skills
- Strong presentation and networking abilities
- Ability to build and maintain relationships with internal stakeholders, suppliers, and customers
- Effective communication skills to convey complex concepts to technical and non-technical audiences
- Knowledge of ITIL and Project Management methodology
- Familiarity with SAP basis technologies is a plus
About SAP:
SAP Se is a market leader in end-to-end business application software and related services. With over 400,000 customers worldwide, we help organizations work more efficiently and effectively. Our cloud company has 200 million users and 100,000 employees globally, driven by a collaborative team ethic and commitment to employee development. We prioritize inclusion, health and wellness, and flexible working models to create a supportive environment where everyone can thrive. As a global company, we welcome candidates from diverse backgrounds and offer equal opportunities for employment without regard to age, race, religion, national origin, ethnicity, gender identity, or disability.
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