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Incident Resolution Specialist

hace 2 meses

Xico, México Mazet Sas De Cv A tiempo completo
Key Responsibilities

We are seeking a highly skilled and organized individual to join our team as an Incident And Problem Manager. Your primary focus will be on following up network incidents, ensuring swift resolution, and maintaining network sanity.

Key Tasks:

  • Closely monitor network performance and identify potential issues.
  • Collaborate with technical support teams to resolve incidents efficiently.
  • Communicate effectively with stakeholders on resolution progress.
  • Coordinate with internal teams to ensure timely incident resolution.
  • Document incidents and develop action plans for non-reproduction, network stability, and quality of service improvement.
Requirements

To succeed in this role, you will need:

  • A higher education diploma or degree in technology.
  • Previous experience working with NOC operators, IT support technicians, or telecom network supervisors.
  • Strong technical skills, including knowledge of network/service architectures, Linux, SQL, and data management using Microsoft Excel.
  • Excellent soft skills, including rigor, organization, and the ability to work under pressure.
  • A good level of English language proficiency.
About Us

Mazet Sas De Cv is a dynamic and ambitious company seeking a motivated individual to join our team. If you are a detail-oriented and technically skilled professional with excellent communication skills, we encourage you to apply.