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L2 Technical Support Specialist
hace 2 meses
Job Summary
Ntt Data Services is seeking a highly skilled L2 Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support and assistance to our clients.
Key Responsibilities
- Provide technical support and assistance to clients via phone, email, and other communication channels.
- Troubleshoot and resolve technical issues related to software, hardware, and network infrastructure.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Participate in on-call rotations and provide after-hours support as needed.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of experience in technical support or related field.
- Excellent communication and problem-solving skills.
- Knowledge of software, hardware, and network infrastructure.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Preferred Qualifications
- Knowledge of programming languages such as Java, Python, or C++.
- Experience with Unix, SQL, and scripting languages.
- Knowledge of cloud computing platforms and services.
- Experience with IT service management tools and technologies.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
