Bilingual Collections Representative

hace 5 horas


Guadalajara, Jalisco, México At&T Mexico A tiempo completo
About the Role

This is an exciting opportunity to join AT&T Mexico as a Bilingual Collections Representative. As a member of our team, you will play a crucial role in delivering exceptional customer service and resolving customer inquiries in a timely and professional manner.

Key Responsibilities
  • Provide top-notch customer service to resolve customer inquiries and issues related to billing, collections, and account management.
  • Utilize effective communication and negotiation skills to resolve customer complaints and concerns.
  • Work collaboratively with internal teams to resolve complex customer issues and provide solutions.
  • Meet or exceed performance metrics and targets for customer satisfaction, first call resolution, and collections.
  • Stay up-to-date with company policies, procedures, and product offerings to provide accurate information to customers.
Requirements
  • Advanced conversational English skills to communicate effectively with customers.
  • Previous experience in customer care, billing, collections, or similar roles is highly desirable.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Strong problem-solving and analytical skills to resolve complex customer issues.
  • Excellent communication and interpersonal skills to work effectively with internal teams and customers.
What We Offer
  • A competitive monthly base salary of MXN$18,225 (before taxes).
  • Monthly grocery vouchers of MXN$1,452 every 14 days.
  • Monthly restaurant vouchers of MXN$1,161 every 14 days.
  • Life insurance and other benefits.
  • Opportunities for career growth and professional development.


  • Guadalajara, Jalisco, México Farmer & Wright A tiempo completo

    Job SummaryWe are seeking a highly skilled and motivated Bilingual Collections Specialist to join our team at Farmer & Wright. As a key member of our collections team, you will be responsible for handling inbound and outbound calls with clients, negotiating payment plans, and resolving outstanding documents.Key ResponsibilitiesHandle inbound calls from...


  • Guadalajara, Jalisco, México AT&T A tiempo completo

    Job Summary:We are seeking a highly skilled Customer Service and Bilingual Collections Representative to join our team at AT&T. As a key member of our customer service team, you will be responsible for providing exceptional customer service and collecting payments in a timely and professional manner.Key Responsibilities:Provide effective communication and...


  • Guadalajara, Jalisco, México Farmer & Wright A tiempo completo

    Job Summary: Farmer & Wright is seeking a highly skilled and motivated Bilingual Collections Specialist to join our team in Guadalajara, Mexico. As a key member of our collections team, you will be responsible for communicating with clients, resolving outstanding issues, and driving revenue growth.Key Responsibilities:Handle inbound calls from clients to...


  • Guadalajara, Jalisco, México Bilingual Ls (Previously Bilingual Language Services) A tiempo completo

    We are seeking a highly motivated and results-driven Business Development Representative to join our Business Process Outsourcing (BPO) team at Bilingual Ls (Previously Bilingual Language Services). The BDR will be responsible for identifying and securing new business opportunities for our BPO services and will play a critical role in driving revenue growth...


  • Guadalajara, Jalisco, México Csc Business Solutions A tiempo completo

    Job SummaryCsc Business Solutions is seeking a highly motivated and results-driven Bilingual Telemarketing Agent to join our team. As a key member of our sales team, you will be responsible for generating leads, setting appointments, and driving sales for our home improvement company.Key Responsibilities:Make outbound calls to prospective customers to...


  • Guadalajara, Jalisco, México Fair Trade Outsourcing A tiempo completo

    **About Fair Trade Outsourcing**Fair Trade Outsourcing (FTO) is a fast-growing business process outsourcing (BPO) company and fair-trade outsourcing center that provides impact sourcing work for companies worldwide.**Our Mission**We are dedicated to providing exceptional sales and customer service experiences for our clients, while promoting fair trade...


  • Guadalajara, Jalisco, México Flexus Electromecánica A tiempo completo

    Job Summary: We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Flexus Electromecánica. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in both English and Spanish, addressing their inquiries, and delivering solutions to their issues.About the...


  • Guadalajara, Jalisco, México At&T Mexico A tiempo completo

    About the RoleThis is an exciting opportunity to join our team at AT&T Mexico as a Bilingual Technical Support Representative. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesProvide technical support to...


  • Guadalajara, Jalisco, México At&Amp;T A tiempo completo

    **Job Summary:**We are seeking a highly motivated and customer-focused Bilingual Sales Representative to join our team at AT&T. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers in the U.S.**Key Responsibilities:**Provide effective and timely resolutions for customers...


  • Guadalajara, Jalisco, México HRPV Human Resources Puerto Vallarta A tiempo completo

    About the RoleWe are seeking a highly skilled and organized Bilingual Customer Service Representative to join our team at HRPV Human Resources Puerto Vallarta. As a key member of our legal team, you will provide crucial administrative support to attorneys and deliver outstanding client service.ResponsibilitiesManage client phone calls and provide exceptional...


  • Guadalajara, Jalisco, México AT&T Mexico A tiempo completo

    Job Description:This is an exciting opportunity to be the voice of AT&T Mexico, a leading telecommunications company. As a Bilingual Sales Representative, you will play a crucial role in redefining customer service and sales success, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology,...


  • Guadalajara, Jalisco, México TTEC A tiempo completo

    Bilingual Customer Service Representative – Spanish-English Breaking News: TTEC obtained the "Great Place to Work" recognition in Mexico. Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working in Guadalajara, Jalisco, you'll be a...


  • Guadalajara, Jalisco, México At&T A tiempo completo

    Job SummaryThis is an exciting opportunity to be the voice of AT&T, a global leader in communications and technology. As a Bilingual Sales Representative, you will redefine customer service and sales success, creating meaningful connections with each customer. Your goal will be to provide effective and timely resolutions for customers and deliver...


  • Guadalajara, Jalisco, México TTEC A tiempo completo

    Bilingual Customer Service Representative –Spanish-EnglishBreaking News: TTEC obtained the "Best Workplaces 2023" recognition from CompuTrabajo, the employment leader in Mexico.Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative –Spanish-English working...


  • Guadalajara, Jalisco, México Farmer & Wright A tiempo completo

    We are seeking a highly skilled and experienced bilingual team leader to oversee our telephone room operations. As a key member of our Farmer & Wright team, you will be responsible for managing a team of telephone representatives and ensuring seamless communication with our management team.Key Responsibilities:Lead a team of telephone representatives in...


  • Guadalajara, Jalisco, México Flexus Electromecánica A tiempo completo

    Job Summary:We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Flexus Electromecánica. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in both English and Spanish.Key Responsibilities:Assist customers with inquiries and resolve issues in a...


  • Guadalajara, Jalisco, México Hrpv Mexico A tiempo completo

    About Hrpv MexicoWe are a Human Resources Company providing bilingual staff for companies in the US. Our commitment to high-quality customer service drives our success.Job OverviewWe seek a fully bilingual/fluent English phone agent representative to join our team. This role offers better benefits and professional development opportunities.Key...


  • Guadalajara, Jalisco, México Wipro A tiempo completo

    **About Wipro:**Wipro is a leading global information technology, consulting, and business process services company.**Job Overview:**We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.**Key...


  • Guadalajara, Jalisco, México Latorre Insurance A tiempo completo

    About Latorre InsuranceWe are a leading full-service insurance brokerage based in North Carolina, USA, with a dynamic and collaborative culture.Job SummaryWe are seeking a highly skilled and bilingual individual to join our team as a Receptionist/Operator. The successful candidate will be responsible for handling and transferring inbound calls, performing...


  • Guadalajara, Jalisco, México Hrpv Mexico A tiempo completo

    About Hrpv MexicoWe are a leading Human Resources Company providing bilingual staff for companies in the US. Our commitment to delivering high-quality customer service has earned us a reputation as a trusted partner for businesses seeking exceptional support.Job OverviewWe are seeking a fully bilingual, fluent English phone agent representative to join our...