Multilingual Sales Representative

hace 2 semanas


Naucalpan de Juárez, México At&T Mexico A tiempo completo
About the Role

We are seeking a highly skilled Multilingual Sales Representative to join our team at AT&T Mexico.

This role requires you to engage with U.S. customers, utilizing advanced sales techniques to build strong relationships and enhance the buying experience.

You will be responsible for providing exceptional customer service and billing support, resolving any issues related to customer accounts, and adding new lines or services to help customers grow their business.

Responsibilities
  • Utilize effective sales techniques to foster positive customer relationships and improve the buying experience.
  • Provide top-notch customer service and billing support, addressing any account-related issues promptly.
  • Add new lines or services to customer accounts, facilitating business growth.
  • Uncover customer needs by building rapport, asking discovery questions, and providing empathetic responses.
  • Finding personalized solutions that meet each customer's unique needs, making recommendations for rate plans, data usage reduction, promotions, and more.
  • Ensure complete resolution by using available resources.
Key Requirements
  • Advanced English fluency to effectively communicate with U.S. customers.
  • 1 year of sales experience or excellent communication skills.
  • Able to work 5 days (40 hours during operation hours) + 2 resting days per week, adhering to our operating hours from 7:00 am to 6:30 pm CST, Monday to Friday.
Compensation and Benefits

Enjoy a competitive salary of MXN $18,400 (before taxes) and an average monthly bonus of MXN $7,000 when meeting sales and service targets.

Work Environment

This is a non-remote position, requiring full-time presence in our offices.



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