Customer Success Strategist
hace 21 horas
About DearDoc
DearDoc is a leading provider of innovative technology and marketing solutions for healthcare professionals. Our mission is to empower medical practices to thrive in a rapidly changing healthcare landscape.
Job Summary
We are seeking a highly motivated and experienced Customer Success Strategist to join our team. As a key member of our customer success team, you will be responsible for driving revenue growth, product adoption, and customer advocacy for our healthcare clients.
Key Responsibilities
- Revenue Management
- Meet and exceed net churn, renewal revenue, and upsell revenue goals
- Identify and close opportunities for expansion within your Book of Business
- Manage cancellation requests within the SLA guidelines
- Product Adoption
- Meet and exceed product adoption goals
- Drive product/feature adoption with solution-based consultations with customers
- Identify and resolve at-risk adoption indicators within SLA
- Report product feedback to product team
- Expert in product knowledge on features and function to achieve customer outcomes
- Customer Advocacy
- Maintain strict adherence to customer follow-up SLAs
- Solicit for advocacy opportunities (e.g. case studies, testimonials, webinar panelists, etc)
Requirements
We are looking for a highly motivated and experienced professional with a strong background in customer success, revenue growth, and product adoption. The ideal candidate will have a proven track record of driving revenue growth and customer satisfaction in a fast-paced environment.
What We Offer
DearDoc offers a competitive salary and benefits package, including unlimited PTO, 11 paid holidays, and an annual week off for holidays. We also offer a $150/month USD stipend towards health insurance.
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