Customer Service Team Lead
hace 2 días
We are seeking an exceptional Customer Service Team Lead to join our team at Spaces.
Job DescriptionAs a Community Associate, you will be responsible for delivering outstanding customer service and support to our members. This includes managing day-to-day operations, ensuring seamless communication with customers, and providing a world-class experience.
You will work closely with our community teams to create a vibrant and inspiring environment that fosters productivity, creativity, and connection among our members.
A Typical DayA typical day as a Community Associate will involve:
- Welcoming new and existing customers, providing them with information about our services and facilities.
- Managing administrative tasks, such as invoicing and maintaining accurate records.
- Providing technical support, including troubleshooting and resolving IT issues.
- Collaborating with other teams to ensure seamless execution of events and activities.
To succeed in this role, you will need:
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven problem-solving skills, with the ability to think critically and come up with creative solutions.
- Experience working in a fast-paced environment, with the ability to multitask and prioritize tasks effectively.
- Excellent knowledge of MS Office and basic IT equipment, with the ability to learn new software and systems quickly.
- B1 or higher level of English communication skills.
In return for your hard work and dedication, we offer:
- A competitive salary of $45,000 per year.
- A generous total compensation package, including paid time off, sick leave, and holidays.
- A quarterly bonus plan program.
- Ongoing training and development opportunities to help you grow in your career.
- A bright and inspiring work environment, with a focus on work-life balance and employee well-being.
At Spaces, we believe in creating vibrant and inspiring communities that foster productivity, creativity, and connection among our members. Our mission is to provide world-class workspaces that meet the evolving needs of businesses and entrepreneurs.
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