Senior Enterprise Customer Success Manager

hace 1 mes

Xico, México Menlo Ventures Management, L.P A tiempo completo

Job Summary

As a Senior Enterprise Customer Success Manager at Menlo Ventures Management, L.P, you will be responsible for driving the success and growth of our enterprise clients. You will work closely with cross-functional teams to deliver exceptional customer experiences and ensure ongoing client satisfaction and retention. Your expertise in customer success management and technology will enable you to advise clients on best practices and identify opportunities for expansion.

Key Responsibilities

  • Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users
  • Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts
  • Successfully close renewals and seek out additional expansion opportunities within your book of business
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
  • Work closely with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Act as a face of the company at trade shows and other key industry events, both virtually and in person

Requirements
  • 5+ years of Customer Success Management and/or Account Management; technology background required
  • Proven customer management experience with large and complex accounts
  • Excellent communication and presentation skills
  • Professional fluency in Portuguese, English and Spanish
  • An analytical and metrics-driven work style
  • Ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives
  • Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.)
  • Driven, resourceful, detail-oriented, and highly organized
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
  • Background in e-commerce, fraud or payments industries is a plus

What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading company in the industry

How to Apply

Please submit your resume in English.

  • Senior Enterprise Customer Success Manager

    hace 4 semanas

    Xico, México Menlo Ventures A tiempo completo

    As a Senior Customer Success Manager at Menlo Ventures, you will be responsible for driving the success and growth of our enterprise clients. This role requires a unique blend of technical expertise, business acumen, and passion for customer success. You will work closely with our clients to understand their business objectives and help them optimize their...

  • Technical Customer Success Manager

    hace 4 semanas

    Xico, México Crossover A tiempo completo

    Maximize Customer Success with Trilogy ProductsAs a Technical Customer Success Manager at Crossover, you will be responsible for bridging direct customer feedback with our product teams and harnessing impactful AI solutions to drive customer success. This role requires at least 3 years of experience in a customer success or product management role within the...

  • Strategic Enterprise Customer Success Lead

    hace 5 días

    Xico, México Menlo Ventures A tiempo completo

    About the RoleWe're seeking an experienced Strategic Enterprise Customer Success Lead to join our team at Menlo Ventures. This is a senior-level role that requires strong leadership and customer success skills.Job DescriptionAs a Strategic Enterprise Customer Success Lead, you will be responsible for driving the success of our clients by providing...

  • Enterprise Customer Success Leader

    hace 5 días

    Xico, México Menlo Ventures Management, L.P A tiempo completo

    Unlock Your Potential as an Enterprise Customer Success LeaderWe are seeking a highly skilled and results-driven Enterprise Customer Success Leader to join our team at Menlo Ventures Management, L.P. As a key member of our customer success organization, you will be responsible for driving the success and net retention of our clients.About the Role:Oversee...

  • Customer Success Manager

    hace 1 mes

    Xico, México Salesforce, Inc. A tiempo completo

    Job Title: Customer Success ManagerAt Salesforce, Inc., we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for partnering with our largest and highest-profile customers to ensure their success on the Salesforce platform.Key Responsibilities:Partner with...

  • Customer Experience Manager, Senior

    hace 4 semanas

    Xico, México Infor A tiempo completo

    Job SummaryThe Senior Customer Experience Manager will be responsible for building and maintaining strong relationships with customers to drive business growth and customer satisfaction. This role will involve leading customer account teams, developing and executing success plans, and providing exceptional customer service.Key ResponsibilitiesLead customer...

  • Senior Digital Customer Experience Manager

    hace 5 días

    Xico, México Shuttlerock Limited A tiempo completo

    About the RoleAs a Senior Digital Customer Experience Manager at Shuttlerock Limited, you will be responsible for ensuring customer success and growth through strategic account management.

  • Virtual Customer Success Manager

    hace 1 mes

    Xico, México Sap Se A tiempo completo

    About the Role:At SAP, we're seeking a highly skilled Virtual Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a critical role in delivering exceptional support and guidance to our clients, helping them achieve their business goals and maximize the value of our SAP Cloud solutions.Key...

  • Enterprise Customer Advocate

    hace 3 semanas

    Xico, México Incode Technologies A tiempo completo

    **Unlock Customer Potential**Incode Technologies, a leading provider of world-class identity solutions, is seeking a skilled Enterprise Customer Success Manager to drive growth and satisfaction for our enterprise and SaaS clients.This role requires a strong project management background, excellent communication skills, and the ability to distill complex...

  • Senior Customer Success Manager

    hace 1 mes

    Xico, México Nutanix A tiempo completo

    **Job Summary**Nutanix is seeking a seasoned customer-facing professional to lead collaboration among key internal and external stakeholders to ensure customer success.This role is hybrid, requiring a balance of office time to build and strengthen key internal relationships with the flexibility of occasional work from home.The ideal candidate will have...

  • Senior Client Success Manager Mexico

    hace 3 semanas

    Xico, México 1Beat A tiempo completo

    Customer Success Manager Job DescriptionWe are looking for a talented Senior Customer Success Manager to join our team in Mexico. As a Senior Customer Success Manager, you will be responsible for managing and owning a client portfolio, working with technical and business departments alongside our global teams, building and maintaining relationships with...

  • Virtual Customer Success Manager

    hace 1 mes

    Xico, México Sap Se A tiempo completo

    About the Role:At SAP, we're looking for a skilled Virtual Customer Success Manager to join our team. As a key member of our customer success organization, you'll play a critical role in delivering exceptional support and guidance to our clients. Your primary focus will be on building strong relationships with our customers, understanding their needs, and...

  • Customer Success Manager Mexico

    hace 1 mes

    Xico, México Moove A tiempo completo

    **About Moove**Moove is a pioneering company that aims to democratize access to vehicle ownership for mobility entrepreneurs worldwide. Our vision is to create a sustainable and integrated vehicle financing platform using cutting-edge technology and innovative productivity solutions.**About the Role**We are seeking an experienced and results-driven leader to...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Salesforce A tiempo completo

    Job CategoryCustomer SuccessJob Details**About Salesforce**We're the Customer Company, inspiring the future of business with AI, Data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth,...

  • Customer Success Manager

    hace 1 mes

    Xico, México Insider. A tiempo completo

    About UsAt Insider, we're a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We've achieved unicorn status and are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Tuotempo A tiempo completo

    About the RoleTuotempo, the leading CRM for the Healthcare sector, is seeking a seasoned Customer Success Executive to join our international team. As a strategic consultant, you will develop a profound understanding of clients' challenges and opportunities, ensuring their success with Tuotempo.Key Responsibilities• Proactively identify upsell...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Zendesk A tiempo completo

    At Zendesk, we're committed to empowering our customers to achieve their objectives through exceptional customer experiences. As a Customer Success Manager - Scaled Success Expert, you'll play a critical role in ensuring our customers realize value from our solutions.Key responsibilities include managing large portfolios of customers, leveraging data to...

  • Customer Success Manager

    hace 1 mes

    Xico, México Venafi A tiempo completo

    Protect the World from CybercriminalsAre you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior.**How You'll Be Protecting the World**:As a Customer Success Manager at Venafi, you'll be part of a ground-breaking team on our product portfolio.You'll educate customers on the value...

  • Customer Success Manager

    hace 1 mes

    Xico, México Clara A tiempo completo

    Customer Success ManagerClara, a leading spend management platform in Latin America, is seeking a Customer Success Manager to join our team. As a key member of our commercial team, you will be responsible for developing and maintaining strong relationships with our clients, positioning Clara as the go-to spend management company, and driving business...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Mindbody A tiempo completo

    We're revolutionizing the fitness & wellness industry, and we're looking for talented professionals to help us achieve our mission. Mindbody + ClassPass bring together the best of both worlds: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...