Senior Director, Commercial Operations

hace 2 semanas


Ciudad de México, Ciudad de México Zendesk A tiempo completo
Job Description

We are seeking a highly motivated and experienced Senior Director, Commercial Operations to drive our business growth in the Spanish-Speaking Latin America region. As a key member of our team, you will develop and implement a dynamic commercial sales strategy to increase our market share while building high levels of customer and team happiness.

Responsibilities

  • Provide strong commercial sales leadership, vision, and direction for the sales team and broader Zendesk sales organization.
  • Lead and empower a high-performing commercial sales team to consistently overachieve significant growth targets.
  • Be accountable for the attainment of sales representatives' assigned new customer acquisition and financial performance targets.
  • Supervise and analyze sales activities to understand and capitalize on buying trends and patterns in the target region.
  • Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends.
  • Establish relationships both internally and externally at the C-suite level.
  • Develop and implement policies, processes, and procedures to ensure revenue growth.

Requirements

  • Validated experience of leading high-performance teams with a minimum of 10 years sales experience, 5 of which would be in a sales management capacity.
  • Bachelor's Degree or relevant experience.
  • Fluency in both English and Spanish.
  • Knowledge or a good understanding of the commercial market (clients with 100-999 employees) within emerging markets, ideally in customer interaction.
  • Innovative manager with strong SaaS/tech sales experience.
  • Proven record of success, driving revenue growth against quota and increased profitability.
  • Strong experience and understanding in multiple sales methodologies.
  • Ability to be enthusiastic and creative in driving pipeline development.
  • Ability to provide accurate forecasting of pipeline development and management.
  • Entrepreneurial and focused with a passion to succeed.
  • Analytical and driven throughout all stages of the sales cycle.

Where We Work

Zendesk is a dynamic and inclusive company that values diversity and inclusion. We offer a hybrid work experience that enables our team to come together in person and remotely. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact in the world.



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