Senior Director, Commercial Operations
hace 1 mes
We are seeking a highly motivated and experienced Senior Director, Commercial Operations to drive our business growth in the Spanish-Speaking Latin America region. As a key member of our team, you will develop and implement a dynamic commercial sales strategy to increase our market share while building high levels of customer and team happiness.
Responsibilities
- Provide strong commercial sales leadership, vision, and direction for the sales team and broader Zendesk sales organization.
- Lead and empower a high-performing commercial sales team to consistently overachieve significant growth targets.
- Be accountable for the attainment of sales representatives' assigned new customer acquisition and financial performance targets.
- Supervise and analyze sales activities to understand and capitalize on buying trends and patterns in the target region.
- Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends.
- Establish relationships both internally and externally at the C-suite level.
- Develop and implement policies, processes, and procedures to ensure revenue growth.
Requirements
- Validated experience of leading high-performance teams with a minimum of 10 years sales experience, 5 of which would be in a sales management capacity.
- Bachelor's Degree or relevant experience.
- Fluency in both English and Spanish.
- Knowledge or a good understanding of the commercial market (clients with 100-999 employees) within emerging markets, ideally in customer interaction.
- Innovative manager with strong SaaS/tech sales experience.
- Proven record of success, driving revenue growth against quota and increased profitability.
- Strong experience and understanding in multiple sales methodologies.
- Ability to be enthusiastic and creative in driving pipeline development.
- Ability to provide accurate forecasting of pipeline development and management.
- Entrepreneurial and focused with a passion to succeed.
- Analytical and driven throughout all stages of the sales cycle.
Where We Work
Zendesk is a dynamic and inclusive company that values diversity and inclusion. We offer a hybrid work experience that enables our team to come together in person and remotely. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact in the world.
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