Ejecutivo De Ecommerce Y Customer Service
hace 3 semanas
**Requisitos Fundamentales**
La persona seleccionada deberá tener experiencia en la creación de estrategias de ventas y contenido para redes sociales, así como conocimientos en compras en línea.
**Habilidades Esenciales**
La persona seleccionada deberá tener tolerancia a la frustración y capacidad de trabajar bajo presión, así como conocimientos en procesos de ventas y comportamiento del cliente.
**Actividades Principales**
La persona seleccionada deberá generar ventas en marketplaces, teléfono y WhatsApp, guiar al cliente en sus compras en línea, seguir el seguimiento de pedidos, cambios y devoluciones, incidencias y resolución de reclamos.
**Objetivos**
La persona seleccionada deberá captar nuevos clientes, atender post-venta para fidelizar clientes y enviar información masiva de promociones y nuevos lanzamientos.
**Experiencia Requerida**
La persona seleccionada deberá tener al menos 2 años de experiencia en ventas con enfoque en servicio al cliente, fuertes habilidades analíticas y de resolución de problemas, enfoque en el logro de resultados y excelente ortografía y redacción, así como altas habilidades de comunicación oral y escrita.
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