Customer Service Lead
hace 3 semanas
This is a full-time role for a Customer Service Lead at Integrated 3PL. The Customer Service Lead is our founding member for customer support.
Key Responsibilities:
- Oversee daily customer support and operational support tasks
- Maintain high customer satisfaction levels and effective phone/written etiquette
- Help manage current customer accounts
- Deal with a high volume of inbound and outbound phone calls
- Solve customer and carrier problems and help resolve issues
- Provide shipment quotes for customers and set up shipments as required by customers
- Perform other duties as assigned on multiple warehouses and offices
Requirements:
- 1 Year plus experience with Import/Exports Operations
- Proven Knowledge on Legislation in Foreign Trade Business
- Customs Experiences is an asset
- English fluency
- Working knowledge of Microsoft Office, Excel skills, Windows
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Preferred Qualifications:
- Bachelor's degree in Business Administration or related field
- Previous customer service or call center experience required
- CTPAT understanding
Mathematical Skills:
Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals
Computer Skills:
Knowledge of Database software, Internet software, Order processing systems, and Microsoft software
Tijuana Baja California Resident
Full-time position
Day shift
On-site work
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