Customer Service Team Lead

hace 2 meses


Tijuana, Baja California, México Taskus A tiempo completo

About the Role:

We are seeking a highly skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing world-class service to our customers in an accurate, efficient, and respectful manner.

Key Responsibilities:

  • Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
  • Ensure that all log-in and passwords (both internal & external) are kept confidential.
  • Document all information on customer interaction according to standard operating procedures.

What We Offer:

  • All hardware needed to be successful: computer, headset, keyboard, mouse, etc.
  • Full medical, dental, vision, and life insurance for you and your dependents above and beyond what is provided by the state.
  • paid birthday leave
  • paid vacation time after 1 year of employment
  • food vouchers of 220 MXN weekly

Requirements:

  • Must be willing to complete assessments that include a typing test of 25+ wpm.
  • Great communication skills, written and orally.
  • Demonstrate strong abilities to work independently and as a remote team player.
  • Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
  • Must be at least 18 years of age.
  • Must have at least a high school diploma or GED.
  • Must be willing to participate in a background screening.

Preferred Qualifications:

  • Experience in customer service, sales, billing, collections, and technical support.

About Us:

We are a ridiculously good company that makes sure our employees are top-notch. We offer a dynamic and supportive work environment that encourages growth and development.



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