Customer Service Team Lead
hace 2 meses
About the Role:
We are seeking a highly skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing world-class service to our customers in an accurate, efficient, and respectful manner.
Key Responsibilities:
- Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
- Ensure that all log-in and passwords (both internal & external) are kept confidential.
- Document all information on customer interaction according to standard operating procedures.
What We Offer:
- All hardware needed to be successful: computer, headset, keyboard, mouse, etc.
- Full medical, dental, vision, and life insurance for you and your dependents above and beyond what is provided by the state.
- paid birthday leave
- paid vacation time after 1 year of employment
- food vouchers of 220 MXN weekly
Requirements:
- Must be willing to complete assessments that include a typing test of 25+ wpm.
- Great communication skills, written and orally.
- Demonstrate strong abilities to work independently and as a remote team player.
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
- Must be at least 18 years of age.
- Must have at least a high school diploma or GED.
- Must be willing to participate in a background screening.
Preferred Qualifications:
- Experience in customer service, sales, billing, collections, and technical support.
About Us:
We are a ridiculously good company that makes sure our employees are top-notch. We offer a dynamic and supportive work environment that encourages growth and development.
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