Customer Service Lead 3PL

hace 4 semanas


Tijuana, Baja California, México Integrated 3Pl A tiempo completo

Job Summary:

This is a full-time role for a Customer Service Lead at Integrated 3PL. The Customer Service Lead is our founding member for customer support.

Key Responsibilities:

  • Oversee daily customer support and operational support tasks
  • Maintain high customer satisfaction levels and effective phone/written etiquette
  • Qualifications include 1 year plus experience with Import/Exports Operations, proven knowledge on Legislation in Foreign Trade Business, Customs Experiences, English fluency, and Microsoft Office skills

Requirements:

  • High-quality written and verbal communication skills
  • Ability to adapt to changes in the work environment
  • Accurate and able to produce quality work
  • Dependability
  • Problem solver
  • Ability to work in teams and open to others' views
  • Quality decision making
  • Inventory management
  • Knowledge of Database software, Internet software, Order processing systems, Spreadsheet software, and Word Processing software

Education/Experience:

  • Bachelor's degree in Business Administration or related field
  • Previous customer service or call center experience required
  • CTPAT understanding

Mathematical Skills:

  • Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals

Computer Skills:

  • Knowledge of Database software, Internet software, Order processing systems, and Microsoft software

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