Customer Service Lead 3PL
hace 4 semanas
Job Summary:
This is a full-time role for a Customer Service Lead at Integrated 3PL. The Customer Service Lead is our founding member for customer support.
Key Responsibilities:
- Oversee daily customer support and operational support tasks
- Maintain high customer satisfaction levels and effective phone/written etiquette
- Qualifications include 1 year plus experience with Import/Exports Operations, proven knowledge on Legislation in Foreign Trade Business, Customs Experiences, English fluency, and Microsoft Office skills
Requirements:
- High-quality written and verbal communication skills
- Ability to adapt to changes in the work environment
- Accurate and able to produce quality work
- Dependability
- Problem solver
- Ability to work in teams and open to others' views
- Quality decision making
- Inventory management
- Knowledge of Database software, Internet software, Order processing systems, Spreadsheet software, and Word Processing software
Education/Experience:
- Bachelor's degree in Business Administration or related field
- Previous customer service or call center experience required
- CTPAT understanding
Mathematical Skills:
- Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals
Computer Skills:
- Knowledge of Database software, Internet software, Order processing systems, and Microsoft software
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