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We are seeking an experienced Customer Support Engineer to join our team at JoVE. As a rapidly growing company, we are expanding our customer support services to meet the needs of our global clients.
Key Responsibilities:- Manage and respond to customer inquiries and technical issues in a timely and professional manner.
- Provide technical support and guidance to customers through various communication channels.
- Triage and escalate complex technical issues to the appropriate teams.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
- Develop and maintain knowledge of JoVE's products and services to provide accurate and effective support.
- 2+ years of experience in technical customer support.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical customers.
- Basic understanding of technical concepts and ability to learn and adapt to new technologies.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Proficient in ticketing tools and other software applications used in customer support.
- Opportunity to work with a dynamic and growing company that is making a significant impact in the scientific research and education community.
- Competitive compensation package and opportunities for professional growth and development.
- Collaborative and supportive work environment with a team of experienced professionals.
