Customer Success BP Intern

Company Overview:

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview:

Help us shape the future of food delivery in Mexico — one city at a time. As part of the Strategy BP team, you'll be responsible for translating national priorities into actionable, high-impact strategies at the local level. You'll work closely with City Managers and cross-functional teams to identify the biggest growth opportunities, focus execution, and drive real results across our most important regions

Role Responsibilities:

• Serving as a key source of data-driven insights, supporting the Customer Success BP team in identifying and unlocking restaurant-level growth opportunities.
• Analyzing complex datasets using SQL, Python, or Excel to uncover trends, track performance, and guide strategic decision-making.
• Monitoring and reporting on core business metrics, ensuring visibility and alignment with national goals.
• Supporting the prioritization of initiatives by translating data into clear, actionable recommendations.
• Collaborating with cross-functional teams — including Commercial, Ops and Product — to drive local impact through 360° solutions.
• Supporting high-impact projects from analysis to execution, with measurable results.
• Building dashboards and tools that improve data accessibility and operational decision-making.
• Developing and presenting compelling materials that make data simple and strategic for stakeholders at all levels.

Role Qualifications:

• Strong proficiency in SQL and at least one programming language (e.g., Python or R) for data analysis and visualization.
• Familiarity with data visualization tools (e.g., Tableau, Power BI) and strong Excel or Google Sheets skills.
• Strong analytical mindset with the ability to translate data into actionable business insights.
• Excellent problem-solving skills and a proactive approach to continuous improvement.
• Fluent in English and Spanish.
• Currently pursuing or recently completed a Bachelor's degree in Business, Economics, Engineering, Computer Science, or a related field.
• Interest in working with cross-functional teams and learning from stakeholder interaction.
• Previous internship or academic project experience in analytics, strategy, or consulting is a plus.

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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