Customer Specialist

hace 2 meses


Merida, México Boldr A tiempo completo
A LITTLE BIT ABOUT Boldr
  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
  • At the heart of great partnerships, we’ll always find EMPATHY
WHAT IS YOUR ROLE

We are hiring Sales professionals who are highly organized and effective to drive the future generation of digital technology professionals. If you are an experienced, motivated, and dynamic Admissions Advisor seeking a work environment that feels like family, this is the ideal opportunity for you

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO
  • Gain a comprehensive understanding of ThriveDX's educational service model to communicate with potential students and identify their needs effectively.
  • Provide accurate and relevant information in response to inquiries and address any additional questions.
  • Develop strong relationships with the Admissions team and leadership to streamline communication for new student acquisition processes.
  • Conduct thorough phone screens with potential students to assess their suitability and fit for the program.
  • Share program details and career opportunities with potential students to generate interest and excitement.
  • Assist in building brand awareness for ThriveDX.
  • Make outbound calls to follow up on web inquiries and warm leads, providing additional information about ThriveDX.
  • Demonstrate high motivation and determination to achieve target-driven goals.
  • Display resilience and the ability to handle rejection.
  • Stay self-motivated to achieve individual and team Key Performance Indicators (KPIs).
  • Take ownership of new and diverse tasks to accomplish organizational goals.
  • Shift schedules may vary depending on business needs.
  • Workdays may include weekends and will vary weekly.

Requirements

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

  • Curious and authentic, just like us #beboldr 
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction.

YOU HAVE…

  • 3+ years of experience in a Call Center environment or as an Admissions Advisor in higher education (Preferred)
  • 1+ year of experience in Education or a related field (Preferred)
  • Proven ability to establish and nurture relationships with warm leads through phone interactions
  • Strong phone presence and the ability to create impactful connections telephonically
  • Willingness to thrive in a fast-growing, high-tech company
  • Effective management of complex initiatives in diverse environments and cultures
  • Excellent multitasking skills to prioritize competing deadlines and projects
  • Highly motivated and driven to achieve target-driven goals
  • Exceptional written and verbal communication skills in English
  • Preferred behavioral traits include adaptability, resilience, resourcefulness, enthusiasm, and meticulousness.

Benefits

  • Law Benefits
  • Private Health Insurance
  • Paid Time Off
  • Training
  • Life insurance
  • Mental Health Support
  • Learning and Development Programs


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