BPO - Call Center Manager (Hybrid Setup)

hace 1 mes

Guadalajara, México Unity Communications A tiempo completo

Do you love figuring out the best way to tackle challenges? Are you the go-to person for organizing group plans, cheering others on, and keeping everyone on track? Maybe you can spot issues and fix them quickly all while keeping things fun and positive. If this sounds like you, we need you

Unity Communications is looking for a Call Center Manager for our Mexican team. You'll be at the forefront of crafting and executing strategies, building and inspiring a top-notch team, and optimizing campaigns that fuel our business growth.

Ready to be our Mexican call center team's favorite person? Apply today

How You Spend Your Eight Hours

  • Design and implement lead generation strategies.
  • Identify target audiences, create effective call scripts, and establish lead qualification criteria.
  • Recruit, train, and coach call center agents.
  • Motivate your team to meet and exceed lead generation goals.
  • Track key metrics such as call volume, conversion rates, lead quality, and agent productivity.
  • Identify opportunities for improvement and optimize team performance.
  • Leverage data insights to enhance lead-generation campaigns.
  • Refine targeting and dialing strategies based on analytics.
  • Ensure agents adhere to company standards and compliance regulations.
  • Foster a positive customer experience across all interactions.
  • Oversee multiple lead-generation campaigns across diverse channels, including phone, email, and social media.
  • Partner with marketing teams to align lead-generation efforts with broader marketing strategies.

What You Must Possess

  • Ability to coach agents effectively on communication techniques to engage potential customers and qualify leads.
  • Deep understanding of the sales process and identifying high-quality leads.
  • Capacity to interpret data, identify trends, and optimize campaigns accordingly.
  • Proven ability to inspire, manage, and motivate a high-performing team.
  • Familiarity with call center software, dialer systems, and CRM platforms.

What You Shall Receive

  • HMO coverage with two free dependents upon regularization
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • Non-taxable allowances
  • Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

  • Full-time position
  • Monday to Friday; 9 AM 6 PM GMT06
  • Hybrid Work Setup
  • Office Address: C. Pedro Moreno 1677, Col Americana, Americana, 44160 Guadalajara, Jal.

Why Join Our Company

You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

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