Guest Relations Executive

hace 7 días


Cancún, México Persohotel International A tiempo completo
Guest Relations Executive

JUMEIRAH GROUP


Descripción del Puesto

¿Te apasiona el servicio al cliente y deseas ser parte de una empresa líder en la industria hotelera? Persohotel International está buscando una Guest Relations Executive para unirse a nuestro equipo dinámico y profesional. Si tienes al menos 2 años de experiencia en roles relacionados, como Restaurant Hostess, Concierge o VIP Hostess, queremos conocerte.

Responsabilidades

Como Guest Relations Executive/Food & Beverage, serás la primera línea de atención y tendrás un papel fundamental en la experiencia de nuestros huéspedes. Algunas de tus responsabilidades incluirán:

  • Atención al Cliente: Proporcionar un servicio excepcional al cliente, asegurando que cada huésped se sienta especial y atendido durante su estancia. ‍
  • Coordinación de Servicios: Colaborar con diferentes departamentos del hotel para garantizar que se cumplan todas las solicitudes y necesidades de los huéspedes.
  • Atención a Huéspedes VIP: Gestionar la llegada y salida de huéspedes VIP, proporcionando un servicio personalizado y atención al detalle.
  • Resolución de Problemas: Actuar como punto de contacto para resolver cualquier inquietud o problema que puedan tener los huéspedes.
  • Mantenimiento de Relaciones: Cultivar relaciones positivas con los huéspedes, asegurando que regresen a nuestro hotel en futuras ocasiones.
  • Gestión de Reservas: Asistir en la gestión de reservas de restaurantes y otros servicios del hotel.
Requisitos
  • Experiencia: Mínimo 2 años de experiencia en un puesto similar, preferentemente como Restaurant Hostess, Concierge o VIP Hostess.
  • Educación: Se valorará formación en hotelería, turismo o áreas relacionadas.
  • Idioma: Dominio del inglés avanzado (escrito y hablado) para comunicarse con huéspedes internacionales.
  • Otras Características:Altura mínima de 1.68 metros.
  • Sexo femenino, debido a la naturaleza del puesto.
  • Presentación impecable y habilidades interpersonales sobresalientes.
Ofrecemos
  • Un ambiente de trabajo colaborativo en una empresa de renombre en la industria hotelera.
  • Oportunidades de crecimiento profesional y desarrollo de carrera.
  • Capacitación continua para mejorar tus habilidades y conocimientos.
  • Beneficios competitivos y un paquete de compensación atractivo.
  • Horario flexible y un ambiente dinámico.
Cómo Aplicar


Fecha Límite para Aplicaciones

Las aplicaciones se recibirán hasta el 15 de Noviembre, 2024, así que no pierdas la oportunidad de ser parte de un equipo excepcional.




Requisitos:

-Inglés avanzado indispensable

-Experiencia laboral en Hoteles o Resorts de al menos 2 años como Restaurant Hostess, Concierge, Supervisora de Recepción, VIP Club Hostess o similar.

-Excelete presentación y gusto por el trabajo en equipo

-Dominio de idiomas adicionales un plus.


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