Customer Experience
hace 4 semanas
_Advanced english skills required_- This is a fully on-site position in Guadalajara, Jalisco_**RESPONSIBILITIES**1. TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICES SITUATIONS2. TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN3. KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS4. COMMITMENT TO FIRST-CALL RESOLUTION, WITH A SENSE OF URGENCY AND MAXIMUM PROFESSIONALISM.5. ENSURE DELIVERY OF EXCELLENT CUSTOMER SERVICE THROUGH FAST AND ACCURATE PROCESSING OF CALLS, COMMUNICATION,AND COORDINATING WITH OTHER DEPARTMENTS TO RESOLVE INQUIRIES.6. ANSWER INSURANCE-RELATED QUESTIONS INCLUDING CLAIMS STATUS AND BASIC CLAIMS INFORMATION7. KNOWLEDGE OF COMPANY INSURANCE REQUIREMENTS AND EXCEPTION POLICIES FOR OUTSIDE INSURANCE8. PROVIDE OUR CUSTOMERS WITH DETAILS OF BENEFITS AND COVERAGES OF THE COMPANY COLLATERAL PROTECTION INSURANCE**SHIFT**08:00-18:00 - 11:00-20:00 /, DAYS OFF SUNDAY AND 1 DAY DURING THE WEEK**SALARY AND BENEFITS**16,500 GROSS MONTHLY ( $3,100 NET WEEKLY)+4500 MONTHLY BONUS+5000 HIRING BONUS+2% SAVINGS FUND+1,400 FOOD STAMPS20-DAY CHRISTMAS BONUS**Salary**: From $16,500.00 per month**Language**:- English (required)Work Location: In person
-
Customer Experience
hace 2 semanas
Zapopan, México Sunwise Energy A tiempo completoWe are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...
-
Customer Experience
hace 2 semanas
Zapopan, México Sunwise Energy A tiempo completoWe are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...
-
Customer Experience Specialist
hace 2 semanas
Zapopan, México Sunwise Energy A tiempo completo**Sunwise Energy **is a premiere **Solar **Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance.**Join us!****Primary Responsabilities**- Respond promptly...
-
Customer Experience Representative
hace 4 semanas
Zapopan, México Intugo A tiempo completoJoin our team to provide outstanding customer service professionally, maintain strong and close business relationships with clients, and provide prompt and accurate service for an American company that finances, buys, and sells used cars.**Main Activities**- Take inbound calls from our customers related to different customer service situations.- Take...
-
Customer Experience Representative
hace 13 horas
Zapopan, México Intugo A tiempo completoJoin our team to provide outstanding customer service professionally, maintain strong and close business relationships with clients, and provide prompt and accurate service for an American company that finances, buys, and sells used cars. **Main Activities** - Take inbound calls from our customers related to different customer service situations. - Take...
-
Customer Experience Specialist
hace 3 semanas
Zapopan, México Sunwise Energy A tiempo completo**Sunwise Energy **is a premiere **Solar **Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance.A career at **Sunwise **opens countless opportunities for...
-
Customer Experience Agent
hace 3 semanas
Zapopan, México Intugo A tiempo completo**International company looking for talent to join our team!**A U.S.based company that finances, buys, and sells used cars, headquartered in Dallas, Texas.Delivering exceptional customer service in a highly professional manner while building and maintaining strong, close business relationships with clients by providing prompt and accurate...
-
Customer Experience Representative
hace 2 semanas
Zapopan, México Intugo A tiempo completoPROFILE: HIGH SCHOOL DIPLOMA OR GED. 2+ YEARS OF EXPERIENCE IN A CALL CENTER ENVIRONMENT. HIGH PERFORMER WITH PROVEN EXCEPTIONAL QA SCORE IN PREVIOUS CALL CENTER JOBS. CUSTOMER SERVICE ORIENTED. PASSIONATE ABOUT PROVIDING OUTSTANDING CUSTOMER SERVICE. COMFORTABLE WORKING IN A FAST-PACED ENVIRONMENT. BILINGUAL ENGLISH / SPANISH, REQUIRED. ACTIVITIES: - TAKE...
-
Customer Experience
hace 13 horas
Zapopan, México Intugo A tiempo completo_Advanced english skills required_ - This is a fully on-site position in Guadalajara, Jalisco_ **RESPONSIBILITIES** 1. TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICES SITUATIONS 2. TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN 3. KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS 4....
-
Product Manager, Customer Support Experience
hace 5 días
Zapopan, México Oracle A tiempo completoAs a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review...