Service Delivery Manager

hace 3 semanas


México Inflection Point A tiempo completo

Why is Perficient the best option?

Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and celebrate our people for us to build a great future together.

Job Summary

Perficient is currently looking to add a dynamic and talented Service Delivery Manager to our team. Ideal candidates will report to and works closely with our Practice Directors to determine pursuit strategy, ensure quality of deliverables, and also to create new go to market strategies and offerings for each fiscal year.

What do you need to come aboard?
  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • Familiar with ITSM tools, processes and reporting
  • Minimum 6 years of professional experience supporting technology solutions
  • Proven track record of leadership roles delivering support solutions
  • Leadership and team management experience with ability to provide strategic planning and oversight
  • At least 5 years of experience in a professional services company, consulting firm, or agency
  • Experience leading customer workshop sessions to educate customers on the latest technology trends and best practices
  • Proficient in authoring, editing and presenting technical documents and statements of work
  • Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members
  • Engages with Technical Architects and technical staff to determine the most appropriate support model to meet business needs
  • Experience working with a globally distributed teams
  • Advance English
To Rock This Role, You Should
  • Performs verbal and written communication with Customer; performs verbal and written communication with Technical and Non-Technical persons; responds professionally to Customer’s requests
  • Can manage own tasks; communicates status topractice leads as warranted; completes tasks on-time and within budget
  • Engages with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions
  • Managed Services estimation and team structure definition
  • Stays abreast of latest technology trends
  • Drives common vision, practices and capabilities across teams
  • Experience working with a globally distributed teams
  • Desire to mentor younger team members and develop their skills
  • Experience working on multiple concurrent projects
  • Experience leading internal initiatives
  • Excellent problem-solving skills
  • Be independent and self-driven
  • Must be open to travel

What can we offer you?
  • Law benefits
  • Certifications
  • Internal & External Courses
  • English Classes
  • Medical Insurance (Personal and Familiar)
  • Life Insurance
  • Savings Fund
  • Pantry Vouchers
  • Additional Holidays
#J-18808-Ljbffr
  • Service Delivery Manager

    hace 2 semanas


    Ciudad de México Avaya A tiempo completo

    **About Avaya**: Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...


  • Ciudad de México EPAM Systems A tiempo completo

    EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most...

  • Service Delivery Manager

    hace 4 semanas


    México Hemmersbach GmbH & Co. KG A tiempo completo

    Determined and autonomous professional with experience in project management in the IT field services - Mexico - Queretaro, MX - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Internal career development- International environment- Mentor program- Onboarding program- Unlimited employment contract**Your...


  • Ciudad de México Sophos Solutions A tiempo completo

    Somos un integrador de soluciones en especial de redes y seguridad, una empresa diferente, única y sobre todo innovadora somos socio de Cisco, Brocade, Ruckus, Sonic Wall o Fortinet etc. Buscamos Ingeniero de Servicios (Service o Delivery Manager) bilingüe con experiência en servicios de TI en especial Telecomunicaciones. Estamos en constante...

  • Delivery Shift Manager

    hace 2 semanas


    México Amazon A tiempo completo

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Station Manager with the chance to be based in Metropolitan Area of Mexico City or surrounding areas. Amazon is one of the most recognizable brand names in the world and we distribute...

  • IT Delivery Manager

    hace 4 semanas


    Ciudad de México Chubb INA Holdings Inc. A tiempo completo

    Job Requirements **Job Description**: Objetivo El Delivery Manager debe gestionar los proyectos internos de la organización, garantizando la correcta ejecución de los proyectos bajo su responsabilidad y garantizando transversalmente la ejecución de proyectos bajo la responsabilidad de los otros gerentes de proyectos del área de Claims. La ejecución de...

  • Service Level Manager

    hace 4 semanas


    Ciudad de México Zebra Technologies A tiempo completo

    **Remote Work: Yes** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...


  • México Santander A tiempo completo

    SCIB Service Delivery Analyst Country: Mexico **WHAT YOU WILL BE DOING** 1. Análisis y resolución de ticket. Revisión de tipológica y prioridad. 2. Resolución de incidencia y soporte a los diversos activos. 3. Mantenimiento de work station a nível de parches y espacio disponible 4. Gestion de usuarios y de licencias 5. Revisiones (revisiones...

  • Service Manager

    hace 4 semanas


    Ciudad de México ABB Schweiz AG A tiempo completo

    Service Manager Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...


  • Ciudad de México SAP A tiempo completo

    **We help the world run better** The **Premium Hub CoE** team is expanding and they are looking for a ALM Service Delivery Engineer to complete the team. The CoE (Center of Expertise) is part of the delivery teams of our Cloud Success Delivery Organization, being responsible to delivery Premium Engagement services for Key account customers in Latin America,...

  • Service Manager

    hace 4 semanas


    Ciudad de México Novo Nordisk A tiempo completo

    Service Manager **Category**:Digital & IT**Location**:Ciudad de México, Ciudad de México, MX- Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City.- This will impact millions of people living with a chronic disease like diabetes and obesity. It will also impact your...

  • Client Service Manager

    hace 4 semanas


    Ciudad de México TMF Group A tiempo completo

    **Job no**: 570412 **Work type**: Full time **Location**: Mexico City, Mexico **Categories**: Administration **Office Location**: Mexico City **About TMF Group** TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through...


  • Ciudad de México, Ciudad de México Infor A tiempo completo

    Infor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through...

  • Hostess/ Service Manager

    hace 4 semanas


    México Grupo Neruc. A tiempo completo

    Restaurante nuevo fine dining busca: Hostess / service manager. Contar con experiência en el area o como modelo. Facilidad de palabra. Buena presentacion e imagen. Pago mas propinas. Tipo de puesto: Tiempo completo Salario: $15,500.00 - $18,000.00 al mes Horario: - Turno de 8 horas Tipos de compensaciones: - Propinas Lugar de trabajo: Empleo...


  • Ciudad de México, Ciudad de México Infor A tiempo completo

    Infor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through...


  • México Apple Leisure Group A tiempo completo

    At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world. Grow your career as a **DMC Technology Delivery Manager** within **Trisept Solutions**, one of...

  • Customer Service Manager

    hace 4 semanas


    Ciudad de México Reach International Consulting A tiempo completo

    **We are seeking to recruit an experienced customer service manager having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico.** **Key Deliverables** - Working closely with HQ in establishing annual targets and ensuring the delivery of KPIs. - Team management of telephone/online based customer advisors, ensuring the...

  • Consult Delivery Manager

    hace 1 semana


    Ciudad de México Tiger Text A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...

  • Customer Service Manager

    hace 4 semanas


    México ServicioTFTco A tiempo completo

    Hombre o mujer - Dominio Fluido del Ingles - Tener visa americana - Haber tenido experiência en el manejo de ERP ( Sistemas de planificación de recursos empresariales) - Manejo del Office - Empatía y capacidad de comunicación clara con el cliente El Service Manager debe atender y administrar el área de servicio del dealer ubicado en los Estados Unidos,...


  • Ciudad de México HSBC A tiempo completo

    Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu. Operates across a subset of Agile Teams Coordinating delivery across all aspects of change across Agile Teams and in support of the Value Stream Lead Principal Accountabilities and Responsibilities ·...