Senior Director, Commercial

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To help achieve our ambitious growth plans, we want a motivated, bold, and tenacious Senior Manager to drive forward our business offerings across a variety of different verticals across the Spanish-Speaking Latin America region.
As an expert Commercial Sales leader, you will develop and implement a dynamic Commercial sales strategy to increase our market share whilst building the highest levels of customer and team happiness. You will encourage a team of highly driven, successful sales professionals, who are equally focussed on acquiring new logos and growing the revenue from their installed base.
You should have the energy, business insight, sales expertise and people leadership skills to build and encourage your team to consistently over achieve significant growth targets whilst working in close collaboration with our outstanding cross-functional partners.

Responsibilities

• Provide strong Commercial sales leadership, vision and direction for the sales team and broader Zendesk sales organization.

• Continue to hire, grow, lead and empower your impactful Commercial sales team.

• Be accountable for the attainment of your sales representatives assigned new customer acquisition and financial performance targets.

• Supervise and analyze sales activities to understand and capitalize on buying trends and patterns in your target region.

• Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends.

• Be able to establish relationships both internally and externally at the C-suite.

• Establish policies, processes and procedures that will ensure revenue growth.

• Get stuck into the weeds and do what is vital for the customer and your team.

Requirements

• Validated experience of leading high-performance teams with ideally a minimum of 10 years sales experience, 5 of these would be in a Sales Management capacity.

• Bachelor's Degree or relevant experience.

• Fluency in both English and Spanish.

• Knowledge or a good understanding of the Commercial market (clients with 100-999 employees) within Emerging Markets, ideally in customer interaction.

• Innovative manager with strong SaaS/tech sales experience.

• Proven record of success, driving revenue growth against quota and increased profitability.

• Strong experience and understanding in multiple sales methodologies.

• Ability to be enthusiastic and creative in driving pipeline development.

• Ability to provide accurate forecasting of pipeline development and management.

• Entrepreneurial and focused with a passion to succeed.

• Analytical and driven throughout all stages of the sales cycle.

• You will love it at Zendesk, we want you to bring your genuine self

Where We Work
Zendesk is not your average tech company. We have all the stuff youâd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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