Empleos actuales relacionados con Customer Service Analyst 2 - Ciudad de México, Ciudad de México - Citi
-
Customer Service Analyst 2
hace 1 semana
Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoJob Summary:The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. This role is focused on addressing external customer issues and providing ongoing customer service support.Key Responsibilities:Act as a single point of contact for...
-
Customer Service Senior Analyst
hace 2 semanas
Ciudad de México, Ciudad de México Pkc Group A tiempo completoTorreón, Coahuila**Customer Service Senior Analyst**We are seeking a highly skilled Customer Service Senior Analyst to join our team at Pkc Group. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our internal and external clients, resolving complex issues, and driving business growth.**Key...
-
Lead Customer Service Analyst
hace 3 semanas
Ciudad de México, Ciudad de México Nasdaq A tiempo completoPosition Overview: The Senior Analyst is responsible for delivering exceptional service to both new and existing clients concerning billing inquiries, service requests, suggestions, and complaints. This role emphasizes maintaining strong customer relationships and ensuring that customer claims and complaints are addressed fairly and effectively, in...
-
Lead Customer Service Analyst
hace 3 semanas
Ciudad de México, Ciudad de México Nasdaq A tiempo completoPosition Overview:The Senior Analyst is responsible for delivering exceptional service to both new and existing clients regarding billing inquiries, service requests, and feedback. This role is pivotal in ensuring customer satisfaction through effective resolution of claims and complaints, adhering to consumer protection regulations.Key...
-
Service Desk Analyst
hace 5 días
Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completoService Desk AnalystAt Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Service Desk Analyst, you'll play a critical role in providing exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to internal T+L staff through phone,...
-
Customer Service Specialist
hace 5 días
Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoJob Summary:The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Key Responsibilities:Act as a single point of contact...
-
Service Desk Analyst
hace 3 semanas
Ciudad de México, Ciudad de México Travel + Leisure Co. A tiempo completoJob SummaryWe are seeking a highly skilled and motivated Service Desk Analyst to join our Global Support Team at Travel + Leisure Co. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.Key ResponsibilitiesProvide 24/7/365 Level 1 support to internal...
-
Lead Customer Service Analyst
hace 3 semanas
Ciudad de México, Ciudad de México Nasdaq A tiempo completoPosition Overview:The Senior Analyst is responsible for delivering exceptional service to both new and existing clients concerning billing inquiries, service requests, suggestions, and complaints. This role emphasizes maintaining strong customer relationships and ensuring that claims and complaints are addressed effectively and in compliance with consumer...
-
Customer Service Representative
hace 3 semanas
Ciudad de México, Ciudad de México Citibank A tiempo completoJob Summary:The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer-related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Key Responsibilities:Customer Service:...
-
Customer Service Representative
hace 3 semanas
Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoJob Summary:The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Key Responsibilities: Serve as a single point of...
-
Customer Service Representative
hace 2 semanas
Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoJob Summary:The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Key Responsibilities:Serve as a single point of...
-
Customer Service Representative
hace 3 semanas
Ciudad de México, Ciudad de México Citibank A tiempo completoAbout the Role:The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team at Citibank. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Key Responsibilities:Client...
-
Service Desk Analyst
hace 2 semanas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoService Desk AnalystWe're seeking a highly skilled Service Desk Analyst to join our Global Service Desk Team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.Key Responsibilities:Provide 24/7/365 L1 support through various channels, including...
-
Career Opportunity: Service Desk Analyst
hace 1 semana
Ciudad de México, Ciudad de México Leisure Co. A tiempo completoUnlock Your Potential as a Service Desk AnalystWe are seeking a skilled Service Desk Analyst to join our team at Leisure Co. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their vacation experiences are nothing short of amazing.About the RoleThis is a full-time opportunity...
-
Associate Service Desk Analyst
hace 2 semanas
Ciudad de México, Ciudad de México Kerry A tiempo completoAbout KerryKerry is a leading global taste and nutrition company that partners with customers to create healthier, tastier, and more sustainable products for the food, beverage, and pharmaceutical industries.Our VisionWe aim to be our customers' most valued partner, creating a world of sustainable nutrition. Our commitment to innovation and excellence drives...
-
Service Desk Analyst
hace 1 semana
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoService Desk AnalystWe're shaping the future of leisure travel by creating new possibilities for vacationers. As a Service Desk Analyst, you'll play a critical role in delivering exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to internal staff and business partnersManage all interactions...
-
Service Desk Analyst
hace 1 semana
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoGlobal Service Desk AnalystWe're shaping the future of leisure travel by creating new possibilities for vacationers. As a Global Service Desk Analyst, you'll play a key role in delivering exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to internal T+L staff through phone, email,...
-
Service Desk Analyst
hace 3 semanas
Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completoJob Summary:We are seeking a highly skilled and motivated Service Desk Analyst to join our Global Support Team at Travel + Leisure Co. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.Key Responsibilities:Provide 24/7/365 Level 1 support to...
-
Customer Service Analyst
hace 3 días
Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Analyst to join our team at Kellanova. As a key member of our Operations Team, you will be responsible for managing the end-to-end order process and providing exceptional internal and external customer service for smaller, less complex customers.Key ResponsibilitiesCustomer Service: Communicate...
-
Service Desk Analyst
hace 1 semana
Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completoService Desk AnalystAt Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Service Desk Analyst, you'll play a critical role in delivering exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to internal T+L staff through phone,...
Customer Service Analyst 2
hace 3 meses
El Analista de Servicio al Cliente 2 es un puesto de nível intermedio responsable de brindar a los clientes resoluciones y apoyo en coordinación con el equipo de Servicio al Cliente.
El objetivo general de esta función es resolver problemas de clientes externos y proporcionar soporte constante al cliente.Responsabilidades:
- Ser el único punto de contacto para socios internos y clientes externos, e interactuar con equipos clave para identificar y resolver problemas.
- Garantizar que se respondan las consultas de clientes de manera oportuna y eficiente, y mantener el cumplimiento de las normas departamentales.
- Realizar los análisis necesarios para tratar las necesidades del cliente.
- Comunicar resoluciones a los clientes.
- Desarrollar y mantener una cartera de clientes a través de llamadas periódicas e interacción personal, según sea necesario.
- Informar a los clientes los problemas (fallas del sistema, problemas de mercado) y brindar actualizaciones periódicas de la solución.
- Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia
Calificaciones:
- Entre 0 y 2 años de experiência relevante.
- Preferencia de experiência en servicio al cliente.
- Dominio de computación.
- Demostrar de manera constante una comunicación escrita y verbal clara y concisa.
- Habilidades comprobadas de investigación y análisis.
- Capacidad demostrada para presentar conceptos e influir en el cambio.
- Servicio al cliente de alta calidad constante con foco en desarrollar la relación con el cliente y lograr resultados de calidad.
- Habilidad comprobada para trabajar bajo supervisión limitada dentro de un entorno de equipo.
Educación:
- Licenciatura/título universitario o experiência equivalente.
-
Job Family Group:
Customer Service
-
Job Family:
Institutional Customer Service
-
Time Type:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law" poster. View the
EEO is the Law Supplement.
View the
EEO Policy Statement.
View the **Pay Transparency Posting
