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Operations Analyst

hace 3 meses

Ciudad de México, Ciudad de México PPG Industries A tiempo completo
As an OPERATIONS ANALYST, you will be part of our Global Telecommunications Operations Center.

Key Responsibilities

  • Analyzes, troubleshoots, and resolves network alerts.
  • Follows knowledge articles to provide support for these systems.
  • Works effectively with crossfunction teams of IT professionals to troubleshoot these systems.
  • Tracks the resolution of all issues.
  • Works with ISPs and other service providers to create, escalate and resolve support issues. Coordinates remotely with local site contacts to troubleshoot and resolve circuit issues.
  • Escalates critical issues appropriately to the NOC Shift Supervisor and support teams.
  • Completes project related tasks as assigned by the NOC Shift Supervisor.

Qualifications

  • A Bachelor's degree in Computer Science, Engineering, Information Technology or studying in one of those disciplines.
  • Experience or expertise in at least one of the following: SD-WAN, Cisco Meraki, Cisco VoIP and Avaya telephony, Citrix Netscaler Load-Balancers, NxOS, Meraki networking, Palo Alto NGFW.
  • A strong understanding of DNS architecture, IP subnets, and Routing protocols (BGP, OSPF, and EIGRP).
  • Courses and Certification: CCENT, CCNA, CCNP, ITIL.
  • Former experience with network monitoring

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We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday - everyday.
We continuously learn. We develop our people to grow our businesses.

PPG Way:
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Benefits will be discussed with you by your recruiter during the hiring process.