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Complaint Management Business Unit Manager

hace 3 meses

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At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.


Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.

Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.


At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.


In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions.

We are in this for life.

We are changing the trajectory of human health,
YOU CAN TOO.
We are searching for the best talent for
COMPLAINT MANAGEMENT BUSINESS UNIT MANAGER**to be in CIUDAD
JUAREZ.

Purpose:


Under mínimal direction, the Senior Manager, Complaint Handling Unit will be responsible for overseeing the Failure Analysis Lab and/or the Complaint Handling team at the Juarez site.

He/she will also be responsible for maintaining Quality processes associated with product complaint handling, procedures, and controls, to ensure that all complaints are processed/investigated in accordance with established company procedures and worldwide regulations and standards.


Requirements:

Under general direction and in accordance with all federal, state and local laws/regulations and Johnson & Johnson Corporate procedures and guidelines, this position:

  • Responsible for the accuracy and completeness of data entry into the global complaint handling system to contribute to the achievement of department metrics and MD&D.
  • Responsible for proactively identifying failures in the global complaint handling system, where human error may lead to late regulatory reporting and complaint delays, by actively monitoring activities.
  • Responsible for collecting and communicating system issues to the system administratorand communicating resolutions to users globally.
  • Demonstrates experience working globally, strong multiregional project team leadership skills.
  • Demonstrates strong oral and written communication skills.
  • Responsible for the generation and distribution of weekly, monthly and quarterly metrics reports.
  • Responsible for the generation and development of reports for supervision.
  • Responsible for chairing monthly meeting to review metrics.
  • Responsible for communicating business related issues or opportunities to the next level. Responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all necessary resources are available and in good condition.
  • Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies and procedures.
  • Perform other duties as assigned as required.

Qualifications:

  • Bachelor's degree in Business Administration, Computer Science or Engineering.
  • Minimum 810 years of experience.
  • 2 3 years of experience in Quality
  • Bilingual English/Spanish (oral and written) preferred.
  • Strong effective communication skills.
  • International experience