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Key Account Manager
hace 4 meses
Tactical retention responsibilities for assigned accounts include:
· Lead and manage the implementation of any new services in collaboration
with the appropriate operational stay at all origins/destinations
· Coordinate, distribute, and maintain Standard Operational Procedures (SOPs)
in collaboration with Sales, Operations, and Finance
· Penetrate organizational structure and develop relationship beyond main
points of contact
· Ensure each Crane Worldwide office servicing the account understands the
SOPs and executes accordingly
· Maintain rates and assess yields monthly
· Monitor account for timely payments and assist with collections on past due
· Set up internal reports to monitor our performance in meeting critical
milestones
· Immediately communicate any issues or exceptions to Operations
· Enter all meeting notes, action items, complaints, compliments into our CRM
and distribute to appropriate people in global network
· Assign a corrective action to every issue/complaint and follow-up on
effectiveness of corrective action to ensure client satisfaction with the
· Manage and lead business reviews; establish a quarterly review cycle, at a
minimum
Engage Sales and Operations to participate in client meetings, presentations,
and business reviews
· When necessary, travel within region to visit accounts/account sites and Crane
Worldwide offices to review procedures and maintain customer
information/satisfaction
· Update status of progress on business opportunities
· Continuously focus on penetrating other areas of the business for additional
support and to uncover additional business opportunities
· Ensure all company policies and regulatory requirements are adhered to
Strategic Responsibilities
· Understand accounts' business strategy, objectives, and risks/constraints;
continually focus efforts on providing solutions to achieving objectives and
· Continuously pursue and implement more efficiency and cost reduction
measures
· Provide accounts with market updates (trade agreements, strikes, new
capacity being introduced, etc.) and educational support
· Identify growth opportunities and develop a strategy to secure opportunities
with the appropriate internal resources
o Create a business development plan with short- and long-term business
objectives, initiatives, and quantified value-added contributions
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