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Customer Interactions
hace 2 meses
Customer Interactions
Your Tasks and Responsibilities
- Interact with customers (directly and via sales team members).
- Orchestrate the service relationship, acting as primary communication contact for assigned customer accounts.
- Analyze account history, understand the region's supply needs, help make decisions to optimize orders and product deliveries.
- Provide information on orders, supply availability, timing, deliveries, updates on products, marketing and operational programs.
- Reach out to customers for missing Customer Master data information to process sales orders.
- Seek customer feedback to track satisfaction level and identify solutions to improve customer experience.
- Resolve any immediately addressable customer requests.
- Receive requests from customers and sales team members via unstructured communication (phone, email, etc.).
- Address any immediately resolvable requests (e.g. in order management - order entry, status check, order adjustment; in order fulfillment – scheduling, etc, ad-hoc – product returns, delivery complaints, etc.).
- Manage research, resolution, documentation and communication for complaints & errors (incl. Delivery).
- Involve Customer Operations for resolution of non-immediately resolvable requests and follow through.
- Support sales, planning team members with customer information.
- Check availability and execute allocation requests (based on Control Tower guidance), including product substitutions and cuts Influence product take and delivery timing to achieve forecast targets.
- Provide overall business update and customer account info (e.g. availability dates, delivery forecast, targets, progress).
- Monitor customer prioritization, delivery forecast targets and support product allocation management.
- Conduct training sessions and influence customers to adopt new processes, tools, and systems.
- Identify and implement (in alignment with Regional team) improvements in operational efficiency, customer relationship and experience.
Who You Are
- Education: Career on Business, Supply Chain Mgmt, or related fields.
- Experience: ~2 years of operational experience in Customer Service, Commercial, Logistics, Administration or related.
- Knowledge of IT systems and tools, e.g. ERP, SalesForce, EDI preferred Fluent in English and Spanish.
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job Postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies Bayer does not accept unsolicited third-party resumes.
Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
Bayer Is committed to providing access and reasonable accommodations in its applications process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodations when the recruiter contacts them for the process.
Período de aplicación:
del 9 al 23 de julio del 2024
Código de referencia:
División:
Crop Science
Ubicación:
Mexico : Ciudad de México : Ciudad de México
Área funcional:
Operaciones con el cliente y Asistencia
Grado de posición:
F
Tipo de empleo:
Permanente
Tiempo de trabajo:
Full time
