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hace 2 meses
Ria, a leading global money transfer company, is seeking a skilled Customer Care Expert to join our dedicated team. As a Customer Care Expert, you will play a vital role in providing exceptional service to our customers by answering their questions, handling complaints, and troubleshooting issues with our products and services.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and efficient responses to customer calls, emails, and other forms of communication.
- Utilize software, databases, and other tools to effectively manage customer interactions.
- Meet or exceed department metrics while providing excellent customer service.
- Make sales or recommendations for products or services that meet customer needs.
Requirements:
- High school diploma or equivalent.
- Exceptional customer service, active listening, and verbal and written communication skills.
- Understanding of company products, services, and policies.
- Proficiency with computers and strong typing skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Fluency in multiple languages may be desired.
Ria is committed to helping individuals and businesses prosper through fast and secure money transfers across borders. Our team is dedicated to making a positive impact on communities, families, and individuals by providing a convenient, affordable, and secure way to send money.
