Sales Customer Service Analyst

hace 1 semana

Miguel Hidalgo, México PepsiCo A tiempo completo

Overview:
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be you.

Now we are looking for this position:
**Responsibilities**:
**Customer Service Analyst**

**Main Purpose**

PepsiCo Customer Care Advocates deliver extraordinary care by promptly and accurately responding to customer inquiries. PepsiCo Customer Care Advocates strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.

**Accountabilities / Responsibilities**
- Gather and validate customer/equipment information and determine the issue by analyzing the symptoms.
- Diagnose and resolve cooler and vendor issues using provided diagnostic tools.
- Research and document service-related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution.
- Exemplary attendance and punctuality.
- Follow standardized procedures to deliver world class customer service and first call resolution.

Qualifications:
**Qualifications / Requirement**
- Fluent in English.
- Bachelor’s degree in Business/Control/Operations.
- Engaging personality that blends well with a fast-paced, goal-driven environment.
- Proper phone etiquette and courtesy.
- Highly organized with exceptional follow-through abilities.
- Ability to speak and type clearly, concisely, and accurately, using proper grammar.
- Ability to multitask between customer calls and logging of case notes/ template submissions in a fast paced environment.
- Demonstrated ability to empathize with customers, and tailor communication to each individual.
- Openness to constructive coaching and ability to implement recommended best practices to achieve performance objectives.
- Ability to adjust to constantly-changing technology, processes, and team structures.
- Ability to maintain stable performance under pressure during periods of high call volume.
- Sets high standards of performance for self, assuming personal responsibility and accountability for successfully meeting objectives.
- Strong proficiency in computer systems and data entry.
- Ability to work with mínimal supervision.
- Superior problem solving and analytical thinking skills.

If you have the profile that we are looking, send us your CV by this via, if it's possible that you can participate in this process we will contact you ASAP, if not we will keep your info in our base data for 6 months.

**Thank you so much for your interest in PepsiCo

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